Quality Analyst

We’re Hiring MNC BPO
Quality Analyst – Banking (International Banking Voice Process)

On-paper Quality Analyst experience – mandatory
International Voice Process experience – mandatory
Banking experience is mandatory

Salary: Up to 9 LPA

Domains: Back Office / Customer Service / Collections

Roles & Responsibilities:

Monitor and evaluate calls, emails, and transactions

Provide feedback to improve accuracy and customer experience

Track quality scores and publish daily/weekly QA reports Conduct RCA for defects and assist in quality improvement initiatives

Ensure adherence to compliance, policy, and SOPs

Location: Bangalore/Hyderabad

Share CVs at: anchalsingh@enhanceplus.org

Job Type: Full-time

Pay: ₹600,000.00 - ₹900,000.00 per year

Work Location: In person