Quality Analyst

QUALITY ANALYST

HYBRID, must be able to travel to 3031 NE STEPHENS ST. ROSEBURG, OR 97470

EMPLOYMENT TYPE: Full-Time, Exempt
At Umpqua Health, we’re more than a healthcare organization—we’re a community-driven Coordinated Care Organization (CCO) dedicated to improving the health and well-being of individuals and families throughout Douglas County, Oregon. We provide integrated, whole-person care through primary care, specialty care, behavioral health services, and care coordination. Our collaborative approach ensures members receive high-quality, personalized care while supporting a stronger, healthier community.

POSITION PURPOSE
The Quality Analyst role requires a strong foundation in data systems, including Tableau, claims processing platforms, and electronic health records (EHR), to support simple to moderately complex data queries and conduct analysis to identify trends and actionable insights. The position also requires a solid understanding of public health principles to appropriately contextualize findings and support meaningful recommendations for quality program improvement. This role is responsible for evaluating program performance and assessing overall effectiveness. The primary function of this position is to analyze data, interpret results, and recommend data-driven improvements to support quality and performance outcomes.

ESSENTIAL JOB RESPONSIBILITIES

• Monitor and evaluate quality metric performance; develop and maintain dashboards and visualizations to support reporting for internal and external stakeholders.

• Analyze, interpret, and present quality data, including outcomes and trends, to internal teams, committees, and community groups.

• Ensure data accuracy and integrity through validation and quality control processes.

• Maintain and update Tableau dashboards in accordance with reporting cadences; communicate key findings to the Quality Department.

• Conduct REALD/SOGI analyses to identify disparities and support targeted improvement strategies.

• Perform evaluations of priority measures in alignment with established workplans and organizational goals.

• Support the development and implementation of standardized evaluation frameworks, methodologies, and documentation practices.

• Lead data analysis and reporting for Performance Improvement Projects (PIPs), including outcome measurement, monitoring, and statewide reporting requirements.

• Develop and maintain Standard Operating Procedures (SOPs) related to quality measurement and reporting to ensure consistency and compliance.

• Analyze performance trends and monitoring measures to assess progress toward targets and identify opportunities for improvement.

• Support National Committee for Quality Assurance (NCQA) activities, including data analysis, reporting, and readiness efforts in collaboration with internal stakeholders.

• Contribute to Quality Assessment & Performance Improvement (QAPI) initiatives by collecting, analyzing, and reporting data to ensure compliance with quality standards and continuous improvement efforts.

• Assist in the annual QAPI evaluation, including updates to program documentation and workplans.

• Conduct ad hoc analyses to support population health initiatives and organizational quality improvement priorities.

• Participate in cross-functional meetings and committees; prepare materials, present data, and document key updates as required

CHALLENGES

• Working with a variety of personalities, maintaining a consistent and fair communication style.
• Satisfying the needs of a fast-paced and challenging company.

MINIMUM QUALIFICATIONS

• Bachelor's degree in public health, Health Administration, Epidemiology, Data Analytics, or related field; or equivalent combination of education and experience.

• 2–4+ years of experience in healthcare analytics, quality improvement, or program evaluation.

• Experience developing evaluation plans, defining outcome measures, and assessing program effectiveness.

• Experience working with healthcare data sources, including claims data, electronic health records (EHR), or care management systems.

• Experience analyzing healthcare data, identifying trends, and translating findings into actionable insights.

• Experience developing dashboards and data visualizations using Tableau or similar tools.

• Knowledge of healthcare quality measurement, performance metrics, and quality improvement principles.

• Experience supporting quality initiatives such as Performance Improvement Projects (PIPs), Quality Assessment & Performance Improvement (QAPI), or accreditation/reporting requirements (e.g., NCQA).

• Strong technical writing skills with the ability to develop clear, concise reports and documentation for varied audiences.

• Strong verbal communication skills with the ability to present complex data effectively.

• Ability to manage multiple priorities and work independently and collaboratively in a cross-functional environment.

• Proficiency in Microsoft Office Suite.

• Must possess and maintain a valid driver’s license and maintain insurable driving status.

• Must be excluded, suspended, or debarred from participation in federal healthcare programs (e.g., Medicare/Medicaid).

PREFERRED QUALIFICATIONS

• Master's degree in public health, Health Informatics, Epidemiology, or related field.

• Experience in a health plan, Coordinated Care Organization (CCO), or Medicaid environment.

• Experience with REALD/SOGI data and health equity or disparity analysis.

• Experience with advanced program evaluation methodologies (e.g., logic models, performance frameworks, continuous improvement cycles).

• Knowledge of NCQA standards and state/federal quality reporting requirements.

• Experience with population health or community-based initiatives.

• Proficiency in SQL or other query languages for data extraction and analysis.

• Experience participating in cross-functional committees or stakeholder groups.

• Ability to assess the impact of analysis across diverse populations, including communities of color.

• Experience working in diverse teams with varying communication styles.

• Bilingual or multilingual skills are preferred.

SCHEDULE
Monday through Friday - 8:00am - 5:00pm; standard business hours with flexibility to meet service timelines.

SALARY
Wage Band 19: $80,470-$94,550

BENEFITS

• Salary is dependent on skills, experience, and education
• Generous benefits package including vacation PTO, sick leave, federal holidays, and birthday leave
• Medical, dental, and vision insurance
• 401(k) with company match (fully vested immediately)
• Company-sponsored life insurance and additional benefits
• Fitness reimbursement program
• Tuition reimbursement and more

We are committed to advancing health equity by collaborating across communities, addressing systemic barriers, and ensuring fair access to care and resources. At Umpqua Health, every team member plays a vital role in making a meaningful impact, empowering healthier lives and strengthening the communities we serve.

Inclusive Culture
We foster a respectful, inclusive environment where employees feel valued, supported, and empowered.
Growth & Development
We support ongoing learning through mentorship, clear career pathways, and professional development opportunities.
Work/Life Balance
We promote flexibility and well-being so employees can thrive both professionally and personally.
Umpqua Health is an equal opportunity employer that embraces individuals from all backgrounds. We prohibit discrimination and harassment of any kind, ensuring that all employment decisions are based on qualifications, merit, and the needs of the business. Our dedication to fairness and equality extends to all aspects of employment, including hiring, training, promotion, and compensation, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under federal, state, or local law.

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