Quality Analyst

📍 Location: Dubai

📄 Contract: 1 year (on TASC payroll)

💰 Salary: AED 5,000 – 6,000

🗣 Language: Arabic (Mandatory)

Key Responsibilities:

• Monitor and evaluate customer service interactions (calls, chats, emails)
• Ensure quality standards are met across all customer service verticals
• Provide feedback, coaching insights, and performance reports
• Identify gaps and recommend process improvements
• Maintain quality scorecards and documentation

Requirements:

✔ Arabic speaker (mandatory)

✔ Experience in call center quality / QA roles

✔ Background in e-commerce customer service

✔ Strong analytical and communication skills

✔ Attention to detail and ability to provide constructive feedback

📌 Ideal for candidates currently working in QA within contact centers handling e-commerce operations