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Quality Analyst - Senior Executive
General Skills
- Excellent English spoken / Verbal communication skills
- Demonstrated understanding and knowledge of Utilities that can drive customer interaction.
- Collaborators with a ready disposition to learn, able to lead a team
- Attention to detail
- Strong Analytical skills
- Creative problem-solving skills
- Process knowledge / Technical expertise
- Coaching and mentoring
- Strong leader
- Flexibility to work is different shifts as and when needed
- Service and Customer centricity
-
Interpersonal and networking skills.
- Computer proficiency, experience using Microsoft Office products.
- Experience with database/Internet research
- 10-key-by-touch skills (numeric keypad skills)
- Typing-by-touch skills
- Experience with PC learning and self-directed training
- B1 language proficiency level required
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