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NHS

Quality and Patient Safety Co-ordinator

Band 7

Main area

Planned Care

Grade

Band 7

Contract

Permanent

Hours

Full time - 37.5 hours per week (9-5 daily)

Job ref

343-7973265-SC-E

Site

St Helier Hospital

Town

Carshalton

Salary

£55,524 - £62,652 Pa incl HCAS Outer pro rata

Salary period

Yearly

Closing

12/07/2026 23:59

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Job overview

The Planned Care Divisional Quality and Patient Safety coordinator will work as part of the Planned Care Divisional management team and will support the Planned Care management team with coordinating and overseeing quality processes to support patient safety, experience and clinical outcomes.

Main duties of the job

The Planned Care Quality and Patient Safety Coordinator will support education and training for staff within the Division on aspects of quality and processes for managing the dimensions of quality (risk management, health and safety, clinical governance, complaints management, audit etc.).

The post holder will promote a psychologically safe culture in which reporting of incidents is actively supported. They will facilitate and coordinate learning responses in line with the Patient Safety Incident Response Framework (PSIRF) PSIRF and the Trust’s Patient Safety Incident Response Plan (PSIRP). They will support improvements in the quality of clinical care and patient safety through sharing of lessons learned as a result of learning responses and supporting implementation and embedding of required practice changes within the Division.

The Planned Care Divisional Quality and Patient Safety Coordinator will offer advice, support and mentorship to service leads on the management and investigation of clinical incidents, promoting a positive quality culture in which continuous improvement in clinical care is sought and achieved.

Working for our organisation

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

Detailed job description and main responsibilities

Please refer the attached Job description and specification for detailed Job role, responsibilities .

Person specification

Qualifications

Essential criteria

Degree or equivalent experience in Quality, Governance and Patient Safety
Certification in PSIRF methodology and Learning Responses

Desirable criteria

Previous experience of developing an aspect of quality patient safety; patient experience; Certification in a legal processes

Experience

Essential criteria

Experience of holding a Clinical Risk/Governance role or equivalent
Managing complaints and Pals contacts
Family and service user engagement
Experience of effective team work including working within a multidisciplinary team and the wider healthcare setting
Experience and ability to provide and receive complex sensitive information
Able to analyse and interpret facts and make appropriate judgment
Experience of collating and presenting Divisional and Board level reports
Experience of undertaking Learning responses
Experience of audits
Experience of planning own workload and meeting agreed deadline
Experience of communicating Involvement at regional level in a quality Governance capacity Experience of delivering training Application Form/CV and interview with the legal team to support inquests and information for litigation
Experience of FOI and SAR process

Desirable criteria

Involvement at regional level in a quality Governance capacity Experience of delivering training

Knowledge

Essential criteria

Able to demonstrate understanding of the NHS Patient Safety Strategy and PSIRF
Able to demonstrate understanding of the NHS Complaints Standards
Able to describe the dimensions of quality Knowledge of the CQC Key Lines of Enquiry
Knowledge of Data Protection
Knowledge of clinical audit

Desirable criteria

Knowledge of Risk Assessment in a healthcare setting

Skills

Essential criteria

Able to provide and receive information demonstrating good verbal and written communication skills
Able to analyse situations and facts discussing options where required to manage a given situation
Strong decision making skills Able to influence and motivate staff
Able to analyse data and draft a Board level report
Computer skills, with working knowledge of databases, spreadsheets and presentation packages
Able to present with confidence
Able to deliver relevant training to staffing groups in relation to Quality, Patient Safety and Governance

Desirable criteria

Ability to plan and deliver training

Personal

Essential criteria

Self- awareness. Commitment to team working Enthusiasm/motivation.
Approachable and determined.
Work to own initiative and is flexible/adaptable

Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: krft.askrecruitment@nhs.net

Your application
Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.

Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.

Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.

References
Please provide a minimum of 3 years’ employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.

Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.

Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.

Application feedback
If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.

Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.

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