Quality Assurance

Quality Assurance & Standards

• Conduct regular quality checks on beverages, food items, service, and hygiene across all branches.
• Ensure recipes, calibration, and presentation standards are followed by baristas.
• Monitor customer service delivery and recommend improvements.
• Develop and update quality control checklists and SOPs.

Training & Development

• Provide on-the-spot coaching and feedback to baristas and supervisors.
• Support training sessions for new staff, focusing on coffee knowledge, service, and hygiene standards.
• Identify skill gaps within teams and coordinate with Head Baristas/Management for targeted training.

Operational Audits

• Perform routine operational audits to ensure compliance with food safety, health & safety, and café policies.
• Check consistency in stock handling, cleaning routines, and customer interaction.
• Submit audit reports with corrective action plans to management.

Customer & Brand Experience

• Act as a brand ambassador ensuring customer expectations are met or exceeded.
• Handle customer feedback in coordination with branch managers and barista teams.
• Ensure the café ambiance and overall experience align with brand values.

Coordination Across Branches

• Travel between branches to maintain consistency in quality and standards.
• Work closely with Head Baristas and Supervisors to ensure corrective actions are implemented.
• Support management in rolling out new menu items, seasonal launches, or campaigns.

Qualifications & Skills

• Minimum 3–5 years of experience in specialty coffee, café management, or hospitality QA roles.
• Strong knowledge of specialty coffee standards, café operations, and customer service.
• Excellent observation, reporting, and communication skills.
• Ability to train and mentor teams with a hands-on approach.
• Strong organizational and problem-solving abilities.
• Valid UAE Driving License – mandatory, as the role requires branch visits and quality checks.
• Flexibility to work shifts, weekends, and holidays when needed.

Job Types: Full-time, Permanent

Pay: From AED6,500.00 per month

Experience:

• QA: 4 years (Required)

License/Certification:

• UAE Driving License (Required)