Quality Assurance

We are looking for a Real Estate Quality Assurance (QA) to ensure the quality of real estate operations within the company by reviewing listings, validating data accuracy, monitoring customer interaction quality, and ensuring full compliance with established standards and procedures. The role aims to enhance overall operational performance and increase customer satisfaction.

Responsibilities:

Review and audit all real estate listings before and after publication to ensure:

Accuracy of data (price, location, size, and property details)

Quality of content (descriptions and images)

Compliance with company listing standards

Monitor data entry quality across company systems (CRM / ERP)

Manage and monitor lead quality:

Measure response time efficiency

Track the full customer journey

Analyze reasons for lost deals and drop-offs

Evaluate sales team performance in terms of:

Compliance with SOPs (Standard Operating Procedures)

Quality of customer communication

Prepare periodic reports including:

Recurring errors and issues

Key performance indicators (KPIs)

Improvement recommendations

Develop and continuously update quality standards for real estate operations

Coordinate with Sales, Marketing, and Listing teams to improve service quality

Requirements

2–5years of experience in real estate or real estate operations

Strong understanding of real estate market dynamics

Experience working with CRM / ERP systems

Strong analytical skills and high attention to detail

Ability to identify errors and perform root cause analysis

Excellent communication skills across multiple departments

Proficiency in Excel or data analysis tools is a strong plus

Ability to work under pressure while maintaining high quality standards

Highly organized, disciplined, and process-oriented mindset

Pay: AED3,000.00 - AED4,000.00 per month

Work Location: In person