Quality Assurance Analyst

Company Description Cumberland Packing Corp. is a family-owned and operated company with over 70 years of history in creating sweetener and related products that connect people and enhance everyday moments. The organization is dedicated to innovation, great taste, and sustainability, focusing on products that customers trust and enjoy. Cumberland Packing Corp. values community and prioritizes the well-being of customers, team members, and the environment. The company strives to maintain its legacy while continuously improving and expanding the joy of sweetness in people’s lives.

Role Description

Supplier & Co-Packer Quality Support

• Review suppliers' Certificates of Analysis (COAs) to ensure compliance with approved specifications
• Review and document supplier and co-packer GFSI audit reports, with emphasis on major and critical nonconformances 
• Support verification and validation of food safety programs for SQF and FSMA compliance
• Track corrective actions and maintain records to support supplier risk assessment and future FSQ audit scheduling
• Communicate with suppliers and co-packers in a timely manner to follow up on documentation requests, samples, and corrective actions; escalate issues as appropriate
• Support offsite FSQ facility audits

Retention Samples & Nonconformance Management

• Manage retention sample program, including receipt, inspection, storage, rotation, tracking and disposal of samples
• Coordinate product reviews for non-conforming products and materials
• Manage consumer complaint related samples

Laboratory Analysis & Technical Services Support

• Perform laboratory analyses

• Accurately document test results and ensure timely notification of TS leadership of out-of-spec results

Data Analysis & Reporting

• Conduct trend analysis of consumer complaints and assist with identifying recurring quality or food safety issues
• Generate clear, reader-friendly reports and summaries suitable for cross-functional and executive audiences
• Maintain organized QA records in alignment with company procedures and audit readiness expectations

Systems & Documentation

• Navigate ERP system (e.g. Microsoft Dynamics Business Central) to run inventory reports by lot and location, and conduct traceability analyses
• Use ERP data to support retention sample tracking and co-packer follow-up
• Maintain consumer FAQ documents

Qualifications

•  Bachelor's degree (or coursework toward degree) in Food Science, Microbiology, Chemistry, or a related field

•  Strong attention to detail and organizational skills

•  Ability to interpret specifications, COAs, and audit reports

•  Clear written and verbal communication skills

•  Familiarity with GFSI schemes (SQF, BRCGS, FSSC 22000)

•  HACCP, PCQI, and/or Internal Auditor certification

•  Basic understanding of food safety principles such as GMPs

•  Experience with ERP systems or inventory management tools

•  Experience with basic laboratory testing methods

•  Strong follow-up and time management skills

•  Ability to escalate issues appropriately

• Comfortable working with both documentation and hands-on tasks

WORK ENVIRONMENT  Hybrid/on-site corporate environment. Minimum of 3 days a week at Brooklyn office. Up to 30% travel required for supplier and co-packer facility support.

Compensation:

FT position; $80K plus performance bonus

Benefits: Market leading medical, dental, vision, FSA, commuter benefits, gym reimbursement, tuition reimbursement, 401K plus matching, charitable contribution matches, pet insurance

PTO, 13 paid holidays, 4 scheduled WFH weeks