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Quality Assurance and Continuous Improvement Manager

The Quality Assurance & Continuous Improvement Manager plays a critical leadership role in supporting customer satisfaction, quality management systems, and operational excellence across Lovibond’s local and global operations. This position leads quality monitoring, corrective actions, and continuous improvement initiatives using Lean methodologies, Kaizen events, and the Global Lovibond Management System.

Key Responsibilities

Support and promote Lovibond’s Vision, Mission, and Core Values
Perform first-piece, in-process, and final product quality audits
Conduct visual and dimensional inspections of incoming materials and finished goods
Identify, document, and manage material non-conformances using global complaint databases
Prepare Quality Alerts and Non-Conformance Records for internal and external suppliers
Manage and resolve customer quality complaints to successful closure
Lead root cause investigations using structured problem-solving tools
Analyze quality and process data; prepare reports and charts (e.g., Pareto analysis)
Conduct Layered Process Audits and lead internal and external QMS audits
Develop, maintain, and continuously improve the Quality Management System (ISO 9001:2015)
Lead and participate in Lean initiatives and Kaizen events with manufacturing teams
Ensure compliance with regulatory, environmental, and customer requirements
Handle product disposition according to quality specifications
Support document control and continuous improvement activities
Transact inspections and dispositions within the ERP system
Lead the local Quality Team and collaborate with the Global Quality Team
Maintain confidentiality and a safe work environment
Stay current with industry best practices and educational opportunities

Required Skills & Competencies

Exceptional attention to detail with strong observational skills
Excellent written and verbal communication capabilities
Strong organizational, time management, and multitasking skills
Process-oriented mindset with a focus on accuracy and repeatability
Proficiency in Microsoft Office Suite or related software
Thorough working knowledge of ISO 9001:2015
Ability to work collaboratively across departments

Education & Experience

Associate degree or certification plus 5+ years of advanced quality assurance experience (bachelor’s degree preferred)
3+ years in a Quality Assurance leadership role within manufacturing
3+ years’ hands-on experience with Quality Management Systems
3+ years’ experience using Lean manufacturing principles
Experience with cGMPs, Dangerous Goods labeling, customer specifications, and regulatory compliance
Bilingual English/Spanish preferred

Physical Requirements