Quality Assurance Associate

Quality Assurance Associate

We are seeking a detail-oriented and highly organized Quality Assurance Associate to help strengthen our commitment to operational excellence. The ideal candidate is a methodical professional with a strong foundation in quality systems and continuous improvement, capable of elevating our services in terms of accuracy, consistency, safety, and standardization.

In this role, you will support a variety of quality assurance activities—including inspections, audits, training, and process improvements—to ensure the highest standards across our logistics operations. You will play a key role in fostering a culture where quality is embedded in every aspect of daily work.

Key ResponsibilitiesQuality Systems & Compliance

• Maintain and ensure compliance with company quality assurance standards and procedures
• Manage complaint and nonconformance processes, including documentation, root cause analysis, and corrective actions
• Monitor adherence to operational standards and protocols across assigned service areas
• Support regulatory compliance and ensure alignment with external requirements

Inspections, Audits & Reporting

• Conduct and oversee operational inspections to verify quality conformance
• Support internal and external audits, including customer and third-party quality assessments
• Document QA activities through detailed reporting and audit records
• Track and report quality metrics, KPIs, and performance trends

Process Improvement & Risk Management

• Investigate service complaints and quality issues to ensure timely and compliant resolution
• Identify recurring issues through data analysis and problem logs
• Support and drive continuous improvement initiatives across operations
• Monitor risk management processes and proactively recommend improvements

Documentation & SOP Management

• Develop, implement, and maintain Standard Operating Procedures (SOPs)
• Ensure documentation consistency, accuracy, and accessibility across teams

Training & Culture Development

• Identify training needs and deliver guidance to ensure company-wide compliance
• Provide training and support to warehouse and operations teams on systems, policies, and procedures
• Promote a strong quality culture and employee engagement in quality standards

Cross-Functional Support

• Collaborate with operations, safety, CSR, and environmental teams to track and achieve performance goals
• Support stakeholder requests related to quality improvements and compliance

Qualifications

• Strong organizational and analytical skills with attention to detail
• Experience in quality assurance, logistics, or operations environments preferred
• Knowledge of quality systems, audits, and root cause analysis methods
• Excellent communication and documentation skills
• Ability to manage multiple priorities and drive continuous improvement initiatives
• Proficiency in quality tracking systems and reporting tools

What Success Looks Like

• Consistently high compliance with QA standards
• Measurable improvements in quality KPIs and reduced nonconformance rates
• Effective audit outcomes with minimal findings
• Increased employee engagement in quality practices

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Quality Assurance: 1 year (Preferred)

Work Location: In person