Quality Assurance Engineer

About the job

Join the Team at ABYAT - Your Gateway to Retail Excellence!

About us

Are you ready to be part of the largest retail store in the Middle East ABYAT , spanning an impressive 22,000 square meters and offering over 22,000 products, is your one-stop destination for all things home improvement and more. From elegant tiles and captivating wallpapers to state-of-the-art lighting solutions and stylish kitchen fixtures, we pride ourselves on offering a diverse array of top-quality products under one roof.

Established locally with a vision for excellence, ABYAT has been setting benchmarks since its inception in September 2005. With an unwavering focus on our customers, we've crafted an experience that revolves around their needs, from our meticulously designed store layouts to our unparalleled service offerings.

Expanding beyond our roots in Kuwait, ABYAT is now making waves in Saudi Arabia and setting our sights on Qatar and the UAE. As we continue to grow, we're seeking passionate individuals to join our dynamic team and contribute to our journey of success.

Position: Quality Assurance Engineer

Location: Kuwait

Type: Full-time

Role Purpose

The Quality Assurance Engineer is responsible for developing, implementing, and maintaining the quality management system’s risk management, compliance, and assurance frameworks. The role ensures that organizational processes, systems, and practices are compliant with applicable standards and regulations, and that they consistently meet quality objectives through periodic QMS audits and assessments.

Accountabilities and Activities

Developing QA Strategy

• Design and implement QA strategies aligned with organizational goals and quality standards.
• Lead the creation and review of Standard Operating Procedures (SOPs) supporting the QA framework.

Defining and Maintaining QA Processes

• Establish and update QA standards, methodologies, and compliance processes.
• Define key performance indicator (KPI) frameworks for functional efficiency.
• Ensure continuous alignment with applicable standards (e.g., ISO, Lean, EHS).

Collaboration with Cross-Functional Teams

• Collaborate with operations and support functions to ensure quality goals are embedded into processes.
• Support CAPA development and implementation based on audit findings, risk assessments, and process reviews.
• Communicate QA process impacts clearly to stakeholders without direct involvement in product or QC activities.

Risk Management and Issue Escalation

• Identify process-related risks and create mitigation plans to minimize potential nonconformities.
• Escalate significant risks and noncompliance issues to leadership with recommended solutions.

Metrics and Reporting

• Analyze QA performance data to measure the effectiveness of assurance activities.
• Prepare and present regular reports highlighting audit results, risks, trends, and improvement opportunities.

Continuous Improvement & Training

• Guide teams in identifying inefficiencies and implementing process improvements.
• Support a culture of data-driven decision-making through proper documentation and metric tracking.

Qualifications/Requirements

• Minimum 5 of experience in Quality Assurance, Risk Management, Compliance.

Technical Skills:

• Strong knowledge of ISO standards (especially ISO 9001, ISO 45001, ISO 14001) and other industry-specific regulatory frameworks.
• Strong understanding of root cause analysis techniques (e.g., 5 Whys, Fishbone diagrams) and problem-solving methodologies (e.g., PDCA, DMAIC).
• Ability to develop, implement, and maintain SOPs, KPIs, and process improvement initiatives.
• Skilled in risk identification, assessment, and mitigation planning.

Soft Skills:

• Excellent communication and report-writing skills.
• Strong analytical thinking and attention to detail.
• Ability to work independently and manage multiple priorities.
• Proactive mindset in escalating risks and driving continuous improvement.

Tools and Software:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with Quality Management Systems software (QMS platforms) is an advantage.