Quality Assurance Executive

About Us

ABS International is a US-based professional services and digital marketing firm with over 16 years of proven industry experience. Since our founding, we have maintained a consistent and uninterrupted payroll record — a testament to our financial stability, operational integrity, and long-standing commitment to our people.

We are not a revolving-door employer. We are a growth-oriented organization where talented professionals build lasting careers. Our team spans multiple disciplines — from client operations and business process management to content strategy and digital marketing — and we pride ourselves on maintaining a professional, inclusive, and high-performance culture across every function.

At ABS International, your work is not just a task — it contributes to a reputation built over a decade and a half of excellence. If you are looking for stability, purpose, and room to grow, you have found the right place.

Responsibilities

• Monitor and assess customer interactions to align with quality benchmarks, ensuring consistent service excellence.
• Analyze evaluation data for actionable insights, driving data-backed decisions that enhance customer experiences.
• Collaborate cross-functionally to develop training programs, streamline processes, and maintain high service standards.
• Identify process gaps, suggest enhancements, and contribute to efficient workflows and increased customer satisfaction.
• Provide constructive feedback to agents, empowering skill development for improved customer interactions.
• Ensure adherence to policies, regulations, and standards during customer interactions, upholding service integrity.
• Collaborate with Customer Experience teams to identify pain points, enhancing satisfaction and loyalty through improved journeys.

Qualifications

• Intermediate or Bachelor's Degree
• 6 months or 1 year of Customer Services Quality Assurance
• Strong Intellectual Skills & Communication Skill (Written & Verbal)
• Leadership Skills, able to work without supervision
• Project Management & Strategic Management skills
• Data Base Management skills
• Management and Decision Making skills
• Time management

Pay: Rs40,000.00 - Rs50,000.00 per month

Language:

• English (Required)

Location:

• Karachi (Required)

Work Location: In person