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Quality Assurance Executive

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About Us

ABS International is a US-based professional services and digital marketing firm with over 16 years of proven industry experience. Since our founding, we have maintained a consistent and uninterrupted payroll record — a testament to our financial stability, operational integrity, and long-standing commitment to our people.

We are not a revolving-door employer. We are a growth-oriented organization where talented professionals build lasting careers. Our team spans multiple disciplines — from client operations and business process management to content strategy and digital marketing — and we pride ourselves on maintaining a professional, inclusive, and high-performance culture across every function.

At ABS International, your work is not just a task — it contributes to a reputation built over a decade and a half of excellence. If you are looking for stability, purpose, and room to grow, you have found the right place.

Responsibilities

  • Monitor and assess customer interactions to align with quality benchmarks, ensuring consistent service excellence.
  • Analyze evaluation data for actionable insights, driving data-backed decisions that enhance customer experiences.
  • Collaborate cross-functionally to develop training programs, streamline processes, and maintain high service standards.
  • Identify process gaps, suggest enhancements, and contribute to efficient workflows and increased customer satisfaction.
  • Provide constructive feedback to agents, empowering skill development for improved customer interactions.
  • Ensure adherence to policies, regulations, and standards during customer interactions, upholding service integrity.
  • Collaborate with Customer Experience teams to identify pain points, enhancing satisfaction and loyalty through improved journeys.

Qualifications

  • Intermediate or Bachelor's Degree
  • 6 months or 1 year of Customer Services Quality Assurance
  • Strong Intellectual Skills & Communication Skill (Written & Verbal)
  • Leadership Skills, able to work without supervision
  • Project Management & Strategic Management skills
  • Data Base Management skills
  • Management and Decision Making skills
  • Time management

Pay: Rs40,000.00 - Rs50,000.00 per month

Language:

  • English (Required)

Location:

  • Karachi (Required)

Work Location: In person

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