Quality Assurance Executive – Call Center

Job Title: Quality Assurance Executive – Call Center

Job Description:

We are looking for a dedicated and detail-oriented Quality Assurance Executive to join our Call Center team. The candidate will be responsible for monitoring calls, evaluating agent performance, ensuring compliance with company standards, and maintaining service quality.

Key Responsibilities:

• Monitor and evaluate customer service calls
• Provide feedback and coaching to agents for performance improvement
• Ensure compliance with company policies and quality standards
• Prepare quality reports and performance evaluations
• Identify areas of improvement and coordinate with team leads
• Maintain accurate QA documentation and records

Requirements:

• Minimum 6 months of experience in a Call Center QA role
• Good communication and listening skills
• Strong analytical and problem-solving abilities
• Ability to handle performance evaluations professionally
• Basic knowledge of MS Office and reporting

Skills:

• Call monitoring and evaluation
• Attention to detail
• Communication and reporting skills
• Time management
• Team coordination
• Performance analysis

Send CV: 03344305255

Pay: Rs40,000.00 - Rs70,000.00 per month

Work Location: In person