Quality Assurance Manager

The QA Manager will be responsible for maintaining and continuously improving the Quality Management System at the Haznedar-Durer plant, in full alignment with Calderys EMEA standards and ISO 9001:2015 requirements. The role ensures compliance with customer and regulatory expectations, coordinates audits, manages documentation, and drives corrective/preventive actions. The QA Manager will also ensure that quality-related data and progress are consistently updated in the EMEA-wide global action plan. This position requires strong technical expertise, structured problem-solving, and the ability to lead quality initiatives while fostering a culture of continuous improvement within the plant.

Key Responsibilities:

Quality Management System (QMS):

• Maintain and update the QMS in compliance with ISO 9001:2015 and corporate requirements.
• Ensure integration of QMS with day-to-day plant operations and business processes.
• Own and update quality documentation (manuals, procedures, instructions, forms).

Audits & Compliance:

• Plan and conduct internal audits; ensure findings are addressed through corrective and preventive actions.
• Coordinate external audits (customers, certification bodies, authorities) and support follow-up.
• Ensure compliance with local regulatory requirements regarding product quality and safety.

Reporting & Coordination:

• Provide regular updates of quality KPIs, actions, and improvement projects into the EMEA central action plan.
• Ensure quality performance and progress are properly documented and communicated.
• Collaborate with corporate QA/Opex functions to align practices and share best methods.

Training & Awareness:

• Promote awareness of the quality policy, objectives, and process approach among all plant employees.
• Provide training and support to teams to strengthen quality culture and operational discipline.
• Ensure alignment with Occupational Health & Safety regulations in all quality practices.

Continuous Improvement:

• Support problem-solving and root cause analysis for non-conformities.
• Encourage risk-based thinking and process improvement across all functions.
Actively contribute to cross-functional projects (product transfer, process optimization, customer complaints resolution).

Qualifications & Education:

• Minimum Bachelor’s degree (Lisans) in Chemistry, Mechanical Engineering, Materials Science, or Industrial Engineering. Alternatively, a Technical Vocational School degree (MYO) in a related field, combined with relevant experience, can be considered.
• ISO 9001 knowledge or certification (internal auditor training is a plus but not mandatory at hiring stage).
• 1–3 years of professional experience in quality, production, or industrial operations.
• Previous exposure to manufacturing environment (ceramics, cement, automotive, chemicals, or similar) preferred but not mandatory.
• Refractory-specific experience good to have but not mandatory.
• Good computer literacy (MS Office required; ERP/QMS software knowledge is a plus).
• At least basic English proficiency (reading documentation, reporting to corporate).
• Detail-oriented, organized, able to manage documentation rigorously.
• Proactive and problem-solving mindset, willing to grow into the role.
• Strong communication skills to liaise with production, maintenance, and corporate QA teams.