Quality Assurance Manager

Quality manager

Green Bay, Wisconsin

Fulltime/onsite

Primary Responsibilities

Quality Management System

• Lead by example, demonstrate core values daily
• Promote continuous improvement
• Promote Risk-based thinking
• Interpret and implement ISO 9001 standards
• Coordinate and support surveillance and recertification audits conducted by external providers
• Evaluate audit findings and implement appropriate corrective actions
• Facilitate Management Review meetings
• Maintain the quality metrics dashboard spreadsheet monthly
• Maintain the ISO QMS board postings
• Manage internal audit process
• Analyze data to identify areas for improvement in the quality system
• Develop, recommend, and monitor corrective and preventive actions
• Facilitate CAPA and OFI review meetings
• Quality records retention and control
• Maintain calibration program for measuring equipment and schedule annual calibration
• Monitor risk management activities (ISO 9001:2015)
• Promote a quality culture

Internal Quality

• Determine personnel resource needs for the inspection function
• Manage the quality function budget
• Select quality equipment and inspection tools, and software, to support the inspection team
• Aim to make production employees responsible for managing their own quality standards, i.e. QATS and FVMT Guidelines and Workmanship Standards
• Identify quality training needs and organize training to meet quality standards
• Issue quality alerts
• MRB Input
• Support continuous improvement activities

Supplier Quality

• Support Purchasing in supplier selections
• Work with suppliers to ensure quality requirements are met
• Visit suppliers to conduct supplier quality audits
• Communicate when suppliers are not meeting quality standards, and actions to be taken

Customer Quality

• Support customers’ supplier audits
• Investigate customer complaints and non-conformance issues, and root cause customer returns
• Develop and implement customer corrective actions
• Send out customer questionnaires every 18 months
• Maintain customers’ quality notes matrices
• Drive quality into project activities to ensure product meets customers’ requirements

Training and Development

• VT Level II certification and maintenance for the inspection team
• Romer CMM training for the inspection team
• Recommends development training for the quality team
• Improve self through training and development

Secondary Responsibilities

• Manage and administer the Welder Workmanship Training program
• Assist CWI in the development of weld procedures and welder qualifications
• Maintain schedules for welder continuity quarterly and annual vison exams
• Maintain schedule for annual weld machine calibrations
• Manage welding qualification-related costs
• Assist with review of specifications and customers’ deliverables requirements
• Develop forms, checklists, process flow diagrams, etc., as needed to improve performance designated areas
• Perform CWI as needed
• Answer technical questions from the inspection team
• Serve as a resource for other departments
• Work with manufacturing department leaders to improve quality and reduce rework
• Serve as member of management safety team

Education

• Bachelor’s degree in Quality Engineering, Manufacturing Engineering, Operations, Business Administration, or similar/related program required
• In lieu of Bachelor’s degree, a combination of an Associate degree with proven work experience in the metal fabrication industry with hands on operation and supervision responsibilities in multiple fabrication processes may be substituted; specifically in quality, welding, machining, and finishing operations

Experience

• Production or engineering experience in a custom sheet metal fabrication business is desired
• Five plus years’ experience in managing or supervising quality assurance and quality control in a manufacturing setting
• Familiarity with welding, fabrication, and machining specifications preferred
• Knowledge of metals and raw materials along with the understanding of production processes, and costs of manufacturing is a plus
• Good analytical and problem-solving skills
• Knowledge of industry principles such as lean manufacturing and six sigma methodologies is preferred

Specialized Experience

• Knowledge and application of ISO 9001:2015 Standard
• Proficiency in Word, Excel, Microsoft Outlook, and an enterprise resource planning (ERP) systems; Infor CloudSuite Industrial (SyteLine) preferred
• Accurate manufacturing blueprint reading experience required
• Working knowledge of American Welding Society and Military welding procedures and specifications preferred
• Excellent communication skills at all levels within an organization