Quality Assurance Manager

We are seeking a highly experienced Quality Assurance Manager to oversee and maintain the highest standards of product quality, food safety, and operational compliance across a leading specialty coffee retail operation.

The ideal candidate will have a strong background in quality assurance within the coffee, food & beverage, or specialty coffee industry, ensuring consistent product quality, compliance with food safety regulations, and adherence to brand standards across multiple locations.

Key Responsibilities

• Develop, implement, and maintain quality assurance policies, procedures, and standards across all café locations.
• Ensure consistent coffee quality, beverage preparation standards, and product presentation in line with specialty coffee best practices.
• Conduct regular quality audits and inspections across outlets to ensure compliance with operational and food safety standards.
• Monitor adherence to health, hygiene, and food safety regulations in all locations.
• Identify quality issues and implement corrective and preventive actions to maintain high standards.
• Work closely with operations teams to ensure consistent product quality and customer experience.
• Provide training and guidance to store teams on quality standards, beverage preparation, and hygiene protocols.
• Collaborate with procurement and supply chain teams to ensure quality of raw materials and ingredients.
• Prepare quality reports and present performance insights and improvement plans to senior management.

Requirements

• Bachelor's degree in Food Science, Quality Management, Hospitality, or a related field.
• 5+ years of experience in Quality Assurance within coffee, specialty coffee, café chains, or the F&B industry.
• Strong knowledge of food safety standards, quality control procedures, and regulatory compliance.
• Experience conducting quality audits across multiple outlets.
• Excellent analytical, problem-solving, and attention-to-detail skills.
• Strong communication and training abilities to support operational teams.

Key Skills

• Quality Assurance & Quality Control
• Food Safety & Hygiene Compliance
• Coffee & Beverage Quality Standards
• Audit & Compliance Management
• Process Improvement & Training