Quality Assurance Officer

Job Responsibilities :

• Implement, monitor, and review Food Safety Management Systems (FSMS) in compliance with UAE Municipality regulations, HACCP, and ISO 22000:2018.
• Conduct internal audits, manage external audits (Municipality, ISO, franchise), and ensure timely corrective action.
• Monitor hygiene, food safety, and quality standards across all operations (F&B, Sweets & Treats, Supply Chain, Maintenance).
• Liaise with government authorities and maintain strong relationships with inspectors.
• Investigate and report food safety incidents, ensuring corrective actions are implemented.
• Coordinate laboratory testing (food, water, ice, swabs) and quality checks including taste tests.
• Prepare QA manuals (Hygiene, SOPs, HACCP plans) and ensure compliance documentation is maintained.
• Deliver and oversee training programs (Food Safety, PIC certification, refresher courses, chemical safety, fire safety, first aid, pest management).
• Manage Food Watch system updates, compliance, supplier linkages, and training.
• Support new projects by reviewing layouts for compliance and operational flow.
• Coordinate calibration and maintenance of food safety equipment.
• Collaborate with Supply Chain for product registration, labeling, and shelf-life studies.
• Lead, mentor, and guide PICs and FSMS teams to uphold best practices in food safety.

Job Requirements :

• Bachelor s degree in Food Science, Microbiology, Nutrition, or related field.
• Minimum 4 6 years of experience in food safety/quality assurance, preferably in F&B or hospitality.
• Strong knowledge of HACCP, ISO 22000:2018, UAE Food Code, and Municipality FSMS requirements.
• Experience in internal/external audits and liaising with government authorities.
• Certified Food Safety Officer / PIC Trainer is preferred.
• Strong leadership, communication, and training delivery skills.
• Proficient in Food Watch application and digital FSMS systems.
• Ability to work cross-functionally with multiple departments.
• Detail-oriented, proactive in risk management, and problem-solving.