Quality Assurance (QA) Analyst

Interactive Brokers seeks a Quality Assurance Analyst to join our Security and Fraud Prevention (SFP) Team in our Mumbai, India office. The SFP team serves as the primary investigatory unit for security and fraud concerns, enforcing protocols for secure logins and verification, and the identification of global fraud patterns. As a Quality Assurance Analyst, you will be responsible for evaluating the quality, consistency, and compliance of fraud and security investigations conducted by our team. You will play a vital role in maintaining our high standards by reviewing case documentation, assessing investigative processes, and ensuring that all communications with clients and internal stakeholders meet our professional standards. Your meticulous reviews will help identify opportunities for process improvements, training needs, and best practices across the department. In this important role, you will help safeguard both our clients and the firm by ensuring our investigations are thorough, well documented, and follow established protocols.

Your Responsibilities:

• Review completed fraud and security investigations to ensure adherence to departmental standards, policies, and procedures
• Evaluate the quality of case documentation, evidence collection, and analytical reasoning in each case
• Assess client and internal communications for clarity, professionalism, and adherence to compliance requirements
• Identify trends in investigation quality, common errors, or process gaps across the department
• Provide constructive feedback to investigators and contribute to learning plans to address areas for improvement
• Create and maintain quality assessment scorecards and metrics for individual performance
• Prepare regular reports on quality trends, highlighting areas of excellence and opportunities for improvement
• Collaborate with the management team to develop materials addressing identified knowledge or skill gaps
• Participate in the development and refinement of departmental standards and best practices
• Work with team leads to establish quality benchmarks and continuous improvement initiatives

Qualifications and Experience:

• 5 or more years of experience in financial services, compliance, or fraud investigation, with at least 2 years in a quality assurance function
• Professional fluency in English with exceptional written and verbal communication skills
• Experience in evaluating written communications and investigation documentation
• Understanding of financial security protocols and fraud investigation processes
• Experience with case management systems, preferably JIRA
• Knowledge of regulatory requirements related to financial crime investigations
• Background in developing quality standards or conducting quality reviews
• Proven ability to provide constructive feedback and coach colleagues

Required Skills:

• Strong analytical skills with attention to detail and accuracy
• Excellent documentation and report writing abilities
• Effective communication skills
• Organized approach to managing high volumes of case reviews
• Ability to identify patterns and trends across multiple investigations
• Strong understanding of client service principles and professional communication standards
• Proficiency in data analysis and metrics reporting
• Ability to maintain objectivity and consistency in quality assessments
• Knowledge of best practices in financial crime investigations and documentation

Company Benefits & Perks:

• Competitive salary package.
• Performance-based annual bonus (cash and stocks).
• Hybrid working model (3 days office/week).
• Group Medical & Life Insurance.
• Modern offices with free amenities & fully stocked cafeterias.
• Monthly food card & company-paid snacks.
• Hardship/shift allowance with company-provided pickup & drop facility*
• Attractive employee referral bonus.
• Frequent company-sponsored team-building events and outings.

• Depending upon the shifts.

**The benefits package is subject to change at the management's discretion.