Quality Assurance Specialist

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are growing and are looking for talented new team members to support our growth and solve exciting challenges! We are a team of 700+ with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 40 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.

Job Overview:

As a Quality Assurance Specialist, you will ensure that ABC is working with the best process servers out there. Your role will focus on coaching, training, and providing feedback to make our process servers as successful as possible. This position is remote but located in Indiana, Iowa, Wisconsin, North Dakota, Kentucky, Alabama, Florida, Oklahoma, Michigan, North Carolina, South Carolina.

Key Responsibilities:

• Provide support, training and education to process servers that are underperforming based on key metrics
• Create positive and engaging server experience for all underperforming process servers:
  • Communicate directly with process servers providing coaching and meaningful feedback
  • Field all questions from process servers and resolve blockers
  • Ensure process servers understand expectations and the timeframe in which they need to adjust.
• Set clear expectations for underperforming servers
• Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely.
• Hold Servers accountable to directly impact performance
• Track and communicate all blockers to the leadership team
  • Work closely with the recruiting department when additional coverage is needed

Qualifications:

• Experience training and/or coaching
• High school diploma or GED required
• Familiarity with Legal Processes is a plus
• Excellent written and verbal communication skills
• Experience and proficiency with Microsoft Office (Word, Excel)
• The ability to analyze processes and make recommendations for improvements

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

• Comprehensive Medical, Dental, and Vision coverage
• Competitive salary package
• 401(k) retirement plan with 5% matching
• Orca Card / Transit Stipend
• 10 paid holidays per year
• Referral program
• Work from home flexibility
• Pay Range: $15.00 to $17.00 per hour

Schedule - Full-Time, Monday through Friday, 9am to 5pm PST