Quality Assurance Specialist

The Quality Assurance Specialist is a multi-task-oriented position requiring excellent customer service and organizational skills, computer literacy, and attention to detail.

After ensuring the documentation is prepared efficiently and accurately, the QAS must review the documents with our owners and ensure the product the company will deliver is the product that was presented properly to the buyers.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Specific Duties and Responsibilities

• Efficient and accurate preparation of contact documents for all product types including sales, samplers, equity trades, owner reloads, downgrades and conversions.
• Review documents with owners / new owners and ensure signatures are obtained and consistent on all required lines.
• Reinforce the sale with a positive, enthusiastic presentation of the closing.
• Answer questions in confident, competent manner; provide accurate information to owners.
• Ensure every owner confirmation interview is properly recorded.
• Confirm owners leave with all legally required documents and ownership materials and with an understanding and a realistic expectation of ownership.
• Prepare contract package and submit timely to sales accounting.
• Responsible for process that may include contract preparation through booking including follow up calls, rescission cancellations, insufficient funds, tracking reports, SPI notes, correspondence and customer service-related issues.

Requirements

• 1-year general office experience
• Clerical administrative support, standard office equipment, screening calls, corporate policies and procedures.
• Professional and friendly demeanor.
• Excellent verbal and written communication skills.
• Ability to deal effectively with all levels of the organization.
• Outstanding phone etiquette with the ability to multi-task.