Quality Assurance Specialist

We are looking for a Quality Assurance Specialist to support quality review activities within the real estate and property sector. This long-term contract position is ideal for someone with strong mortgage servicing knowledge who can evaluate work accurately, identify issues, and deliver clear findings. The role requires a thoughtful approach to testing, call monitoring, and data review while helping maintain high standards across servicing-related processes.

Responsibilities:
•Review loan servicing activities and related quality records to confirm accuracy, consistency, and compliance with established standards.
•Monitor calls and assess interactions carefully, documenting observations and communicating clear, well-supported results.
•Analyze servicing data and testing outcomes to identify defects, trends, and opportunities for process improvement.
•Perform manual and automated quality assurance testing using tools such as Selenium to validate system behavior and workflow performance.
•Work with internal stakeholders to investigate issues, clarify findings, and support timely resolution of identified gaps.
•Maintain detailed audit trails, testing evidence, and reporting materials to support ongoing quality oversight.
•Evaluate processes tied to mortgage servicing, including default and performing loan activities, for adherence to expectations.
•Use servicing platforms to review information, track quality outcomes, and support operational accuracy.

•At least 3 years of experience in single family mortgage servicing, including default servicing and/or performing loans.

•Proven background in quality assurance, including manual testing and quality review documentation.

•Experience with Selenium and browser-based test automation in support of QA activities.

•Excellent analytical ability with strong attention to detail when interpreting data and producing findings.

•Ability to monitor calls, assess results objectively, and prepare accurate written evaluations.

•Comfort working independently in a structured contract role while managing multiple priorities effectively.

TalentMatch ^®

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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