Quality Assurance Specialist (Food)

LSG Sky Chefs is a leading provider of in-flight food services, delivering high-quality meals to approximately 300 airlines across the globe. With a commitment to innovation and excellence, we operate around 200 service centers in nearly 50 countries, serving over 425 million meals annually. Voted “Airline Caterer of the Year in North America” for three consecutive years 2023, 2024, and 2025 we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Our focus on enhancing customer satisfaction and adapting to industry changes positions us as a key player in the airline catering sector.

Position Overview

As a Quality Assurance Specialist, you’ll take the lead in maintaining LSG Sky Chefs’ and LHI’s Global Quality System, ensuring our Customer Service Center (CSC) consistently meets the highest standards. In this role, you’ll champion food safety and regulatory excellence by driving adherence to FDA, USDA, and HACCP guidelines, including seafood-specific protocols. Your expertise will help us deliver world-class service while guaranteeing every product meets stringent customer requirements and regulatory standards, because quality isn’t just a goal here, it’s our promise.

Compensation & Benefits

• Competitive Base Salary
• Medical, Dental, Vision – starts Day 1
• 401(k) with Company Match
• Paid Time Off, Sick Leave & Holidays
• Tuition Reimbursement – support for professional development
• Free Parking & Daily Meals
• Membership to American Airlines Credit Union
• Opportunities for Advancement

What You'll Do

• Perform a general walk through of the CSC and take notes of all hygiene, operational and building concerns to be reported promptly to the QA Supervisor/Manager before morning briefing.
• Conduct internal temperature checks in coolers and on prep racks and record temperature on Daily HACCP Temperature Monitoring Log.
• Conduct pre-operational inspection of all Food related areas and record findings and Daily Sanitation Report. Follow-up on rejected areas or equipment if necessary.
• Perform a general walk-through of the CSC before the end of the shift and take notes of all hygiene, operational and building concerns to be reported to the QA supervisor/manager on duty.
• Conduct an inspection of all Pest & Rodent Control equipment.
• Building Sanitation Performance and Walk-Through Inspection should be conducted once every week.
• Assist the QA supervisor on the conduct of GQS internal Hygiene Process audit.
• Assist the QA Supervisor in the preparation of the GQS Chef table and/or Portion Control of randomly selected prepared food item.
• Others duties as assigned by QA Manager

What We Look for in a Candidate

• Must demonstrate excellent communication skills, both oral and written.
• Strong presentation, communication, training and interpersonal skills.
• Strong knowledge of Food Safety, HACCP, USDA & FDA regulations a plus
• Must have ability to work under pressure while maintaining composure.
• Must be a team spirited individual.
• Must be flexible on days off and start time

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.