Find The RightJob.

Quality Assurance Specialist - Remote US

It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.

Summary

As a Quality Professional at Gainwell, you will help ensure exceptional accuracy, compliance, and customer experience across our contact center and operational teams. You’ll evaluate inbound and outbound interactions, review documentation, and support the execution of quality assurance processes that strengthen service delivery. Working closely with peers and cross-functional partners, you’ll contribute to improved employee performance, enhanced member and client experiences, and the achievement of account and organizational goals.

Your role in our mission

Conduct routine evaluations of calls, emails, chats, transactions, and documentation to ensure adherence to quality, accuracy, and regulatory standards.
Utilize automation tools and standardized procedures to support effective and efficient QA workflows.
Participate in calibration sessions to ensure alignment, consistency, and ongoing improvement in evaluation practices.
Facilitate knowledge sharing with operational leaders by presenting insights, trends, and actionable recommendations.
Identify issues or negative customer experiences and escalate appropriately to promote timely resolution and service improvement.

What we're looking for

Bachelor’s degree or an equivalent combination of education and relevant experience.
3+ years of quality assurance, subject matter expertise, or contact center/MMIS operational experience.
Proficiency with Microsoft Office and quality or contact center platforms such as Salesforce, CXOne, Verint, or SharePoint.
Strong analytical, organizational, communication, and interpersonal skills with the ability to work independently and collaboratively.
Demonstrated ability to support or implement process improvements, quality initiatives, and enhancements to operational procedures.

What you should expect in this role

Fully remote position with flexibility to work anywhere within the United States.
Reliable high-speed internet connection required (minimum 25 Mbps download / 10 Mbps upload).
Standard Monday–Friday full-time schedule with collaboration across centralized and account-specific teams.
Opportunities for professional growth through training, development, and participation in quality initiatives.
Comprehensive benefits package including medical, dental, vision, 401(k), paid time off, and company-observed holidays.

#LI-REMOTE

#LI-JT1

The pay range for this position is $40,300.00 - $57,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

Similar jobs