Quality Assurance Specialist (Sales)

We are looking for a detail-oriented Quality Assurance Specialist to monitor, evaluate, and improve the performance of our sales team. The ideal candidate will have 4+ years of experience in sales QA, strong analytical skills, and a deep understanding of sales processes, customer interactions, and performance metrics.

Responsibilities

• Monitor and evaluate sales calls, emails, and customer interactions to ensure quality standards are met
• Develop and implement QA frameworks, scorecards, and evaluation criteria for sales teams
• Provide constructive feedback and coaching to sales representatives to improve performance
• Identify trends, gaps, and areas for improvement in the sales process
• Collaborate with sales managers and training teams to design improvement plans
• Ensure compliance with company policies, industry regulations, and sales guidelines
• Track and report QA performance metrics and KPIs
• Conduct regular audits and maintain quality documentation
• Support onboarding and continuous training initiatives for sales teams

Required Skills & Qualifications

• Bachelor’s degree in Business, Marketing, or related field
• 4+ years of experience in Quality Assurance, preferably in a sales or call center environment
• Strong understanding of sales processes, customer lifecycle, and conversion funnels
• Experience with CRM systems (e.g., Salesforce, HubSpot)
• Excellent listening, analytical, and problem-solving skills
• Strong communication and coaching abilities
• Ability to handle multiple tasks and meet deadlines

Pay: Rs70,000.00 - Rs100,000.00 per month

Work Location: In person