Quality Assurance Specialist (Software Development Specialist 2)

Office of Information Services

The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage.

What You Will Do

The Quality Assurance Specialist supports the Software Testing and Requirement Services section by ensuring the reliability and accuracy of critical internal and external facing systems. This role is central to a fast‑paced modernization efforts. The team operates in a collaborative, mission‑driven environment focused on system stability, customer service, and seamless transition from legacy platforms.

The QA Specialist plays an important role in designing and executing manual and automated tests, validating requirements, identifying defects, and ensuring overall software quality. This position contributes to comprehensive testing across sprint cycles, interfaces, data conversion, accessibility, and end‑to‑end processes, while also supporting legacy system stability during transition work. The role helps ensure reliable technology delivery, smooth user experiences, and continuity of essential public services.

Duties include but are not limited to:

• Ensure applications meet requirements and function as expected
• Work with business teams to define and approve requirements and assess impacts and dependencies
• Create detailed test plans and map requirements to test scenarios for full traceability
• Design and execute manual and automated tests, including system, regression, performance, and load testing
• Prepare test scripts and test data
• Execute tests to identify defects and manage them through the full defect lifecycle to resolution
• Provide user acceptance testing (UAT) support, including answering questions and assisting with test planning and execution
• Participate in certifying software for deployment and support deployment activities
• Track testing results, create testing metrics, and document outcomes clearly
• Assist with user guides, training materials, and technical documentation
• Identify repetitive test scenarios for automation opportunities

Schedule: Full-time

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.

Rhodes State Officer Tower - 30E Broad Street, Columbus, OH 43215
Akron - 172 S. Broadway Street, Akron, OH 44308
Dayton - 6680 Poe Avenue, Dayton, OH 45414

Travel: Occasional travel within the state of Ohio.

PN(s): 20040964

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

• Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

The ideal candidate, at minimum, must have the following:

Option 1:

• 48 months work experience in any combination of the following: designing and performing systems analysis, developing and/or modifying programs for computer applications recommending application solutions and/or testing and correcting programs as it relates to testing and implementation and assisting with documentation
• 12 months work experience in Software Testing/Quality Assurance tools (e.g., Load Runner, Selenium, DevOps, JMeter, etc.)

Option 2:

• 30 months work experience in any combination of the following: designing and performing systems analysis, developing and/or modifying programs for computer applications recommending application solutions and/or testing and correcting programs as it relates to testing and implementation and assisting with documentation
• 12 months work experience in Software Testing/Quality Assurance tools (e.g., Load Runner, Selenium, DevOps, JMeter, etc.)
• Completion of Associate's core program in Computer Science or Information Systems

Option 3:

• 24 months work experience in any combination of the following: designing and performing systems analysis, developing and/or modifying programs for computer applications recommending application solutions and/or testing and correcting programs as it relates to testing and implementation and assisting with documentation
• 12 months work experience in Software Testing/Quality Assurance tools (e.g., Load Runner, Selenium, DevOps, JMeter, etc.)
• Completion of undergraduate core program in Computer Science or Information Systems

Option 4:

• Equivalent of minimum class qualifications for employment noted above.

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s OCSEA Pay Schedule, Pay Range 34. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $36.90 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

ADA Notice

If you require an accommodation based on a disability for any step of the selection process, please contact ada_public@jfs.ohio.gov

Selection Priority Notice

Current employees of ODJFS in the OCSEA union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internal OCSEA applicant is not selected for this position.

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.