Quality Assurance Supervisor

Job Title: Quality Assurance Supervisor

Company: Goldwind

Location: Ras Ghareb

Job Summary

Goldwind is seeking an experienced Quality Assurance Supervisor – Wind Turbine Operation & Maintenance (O&M) to lead and govern quality systems related to turbine operation, preventive and corrective maintenance, performance reliability, and service excellence .

This role is responsible for ensuring that all O&M activities comply with Goldwind standards, client contracts, safety requirements, and international quality systems , while driving continuous improvement in turbine availability, reliability, and service quality.

Key Responsibilities

O&M Quality Governance

• Develop, implement, and maintain the Quality Management System (QMS) for wind turbine O&M activities , in alignment with ISO 9001 and Goldwind internal standards.
• Define and monitor quality KPIs related to turbine availability, downtime, repeat failures, and service response time .
• Ensure consistency and standardization of O&M quality practices across sites.

Maintenance Quality Control

• Oversee quality assurance for preventive, corrective, and major maintenance activities on wind turbines.
• Ensure proper execution and documentation of maintenance procedures, work instructions, and service bulletins.
• Review maintenance records, CMMS data, and service reports to verify compliance and effectiveness.

Failure Analysis & Risk Management

• Lead root cause analysis (RCA) for turbine failures, recurring faults, and underperformance issues.
• Manage non-conformance reports (NCRs) , corrective and preventive actions (CAPA), and follow-up closure.
• Proactively identify quality risks that may impact turbine performance, safety, or contractual commitments.

Audit & Compliance

• Conduct internal O&M quality audits and support client or third-party audits related to turbine service quality.
• Ensure compliance with service contracts, SLAs, warranty requirements, and regulatory obligations .
• Maintain readiness for audits and inspections at all O&M sites.

Stakeholder & Client Interface

• Act as the primary quality focal point for clients, asset owners, and internal technical teams regarding O&M quality matters.
• Support resolution of quality-related disputes and contribute to client satisfaction and retention.
• Coordinate with HQ and regional teams on O&M quality standards and improvements.

Team Leadership & Capability Development

• Lead, coach, and develop QA/QC engineers and O&M quality coordinators .
• Ensure technicians and supervisors receive adequate quality-related training and awareness.
• Conduct performance evaluations and promote a strong quality culture across O&M teams.

Continuous Improvement & Reporting

• Drive continuous improvement initiatives based on failure trends, audit results, and field feedback .
• Prepare and present regular quality performance, risk, and improvement reports to management.
• Support digital quality tools and standardized reporting for turbine O&M operations.

Qualifications & Experience

• Bachelor’s degree in Mechanical, Electrical, Mechatronics Engineering , or equivalent.
• 3+ years of experience in wind turbine O&M , service operations, or technical quality roles.
• Minimum 3–5 years in a QA Manager or senior quality leadership role .
• Strong understanding of wind turbine systems , failure modes, and maintenance processes.
• Proven experience with ISO 9001 , audits, RCA, NCR, and CAPA management.
• Highly organized, analytical, and detail-oriented with strong leadership skills.
• Fluent in English; additional languages are an advantage.