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Quality Complaint Coordinator CA (62767)

Livermore, United States

Modern wire harness systems and exclusive vehicle interiors: The name DRÄXLMAIER stands for automotive innovations – products that enhance your driving experience. Every day, approximately 75,000 associates around the world cooperate to contribute their knowledge, skills and automotive passion toward this goal. Individuals, who like to take on responsibilities, use their creativity and contribute their ideas toward the common success. Individuals like you!

Job Req ID: 131694

Location: Livermore, US, 94551

Work Type: Full time

Contract Type: unlimited

Objective

To provide support to ensure customer satisfaction through; the facilitation of the complaint management processes for internal and external customers, tracking and managing improvement projects which helps the position of the company and tracking and reporting external costs incurred as a result of nonconformance. This position also may serve as the primary point of contact for various internal and external customers.

Principal Activities

Supports process adherence to complaint management processes and KPI's for the plant for all customers (tracking, monitoring, and escalating complaint status)
Responsible for administration of complaint management processes in QSYS including opening and closing complaints for internal/external complaints.
Ensures the timely and accurate response to internal and external claims
Supports in the problem analysis and corrective action process through the use of problem solving tools (8D, 5Y, Ishikawa, etc.) for quality failures.
Tracks the creation and implementation of corrective actions to ensure timely closure of assigned measures.
Collects and organizes all relevant information required to open/close QSYS complaints including necessary problem solving documentation and ensuring all costs are captured and documented

Benefits