Quality & Continuous Improvement Supervisor

JOB PURPOSE:

The Quality & Continuous Improvement Supervisor is responsible for creating and overseeing all activities related to the definition, implementation, and continuous improvement of the Integrated Management System. The role supports the progression of the Quality Improvement strategy by analyzing information derived from service failures and implementing corrective actions to drive continuous improvement and reduce future failure demand across the business.

RESPONSIBILITIES/DUTIES

Quality Management System (QMS) Implementation & Control

• Defining and implementing the Integrated/Quality Management System as per the ISO 9001:2015 standard requirements.
• Implementing the Integrated/Quality Management System as per the ISO 45001:2018 and 14001:2015 standard requirements.
• Designing and developing quality processes that support the business objectives.
• Ensure that the organization sets up and follows measurable quality objectives particularly relating to the quality of the service and customer satisfaction.
• Utilize and develop valid internal and external standards to measure quality.
• Provides content knowledge in the interpretation, implementation, and maintenance of all accreditations, national quality assurance standards or regulatory standards to match external requirements.
• Responsible for ISO 9001, 45001, and 14001 certifications.

Continuous Improvement (CI) & Innovation

• Works to promote quality improvement and innovation and monitor progress towards goals by collecting accurate, timely data to display the quality, cost, and service outcomes.
• Deploy and execute the Continuous Improvement Framework (CIF).
• Assist to implement effective continuous improvement (CI) training plans that develop and sustain a CI culture, ensuring a constant safety focus.
• Support the other departments by providing continuous improvement tools and methodology.
• Utilize analytical / statistical tools & methods combined with the ability to select and apply them to make data-based decisions.
• Utilize Lean Six Sigma tools in quality improvement projects.
• Develop corrective actions and processes to drive continuous improvement.
• Maintains accountability for ongoing self-development activities, especially related to presentation facilitation and application of quality improvement activities.

Auditing & Compliance

• Assist in the Internal Audit Plan and be part of the Internal Audit Team.
• Assist and communicate major problems with other directorates on the RDMC Action Plan.
• Provides content knowledge in the interpretation, implementation, and maintenance of all accreditations, national quality assurance standards or regulatory standards to match external requirements.

Training & Knowledge Sharing

• Provide Quality Related training.
• Assist to implement effective continuous improvement (CI) training plans that develop and sustain a CI culture, ensuring a constant safety focus.

Other Responsibilities

• Other duties and responsibilities might be assigned.

SAFETY RESPONSIBILITIES

• Promote a positive Safety culture within the workplace and attend any Safety-related meetings/briefings as required within the job role.
• Comply with the requirements of the Company Safety Policy.

ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

QUALIFICATIONS:

• Bachelor’s degree in Engineering/Pharma or any related Fields.
• Demonstrated proficiency in the principles of Quality Assurance
• Demonstrated proficiency in the principles of HSE and environment
• Fluent in both Arabic and English.

KNOWLEDGE:

• Knowledge of ISO 9001, 14001, and 45001 standards.
• Knowledge of Internal Audit processes.
• Certified Lead Auditor is preferred for ISO 9001, 14001, and 45001.
• Lean Enterprise and Six Sigma methodologies.
• Root Cause Analysis.
• Statistical Process Control.
• Knowledge of quality improvement concepts and methodology.
• Demonstrated experience using problem-solving and Six Sigma statistical tools to solve problems.
• Strong IT skills and ability to learn and manage databases.

EXPERIENCE:

• 5 to 7 years of experience in Quality Management.
• Proven experience in building, deploying, and maintaining Integrated Management Systems (ISO 9001, 45001 & 14001) is a must.

DESIRED BEHAVIORS & EXPERIENCES

• Quality-Driven Mindset: Demonstrates a strong commitment to maintaining and enhancing quality standards across all processes, ensuring compliance with ISO requirements and promoting a culture of excellence.
• Continuous Improvement Orientation: Actively seeks opportunities to optimize systems and workflows by applying Lean Six Sigma and analytical tools to achieve measurable performance improvements.
• Attention to Detail: Maintains accuracy and consistency in data collection, documentation, and audit processes to ensure reliability and compliance with established standards.
• Collaboration & Support: Works effectively with cross-functional teams, providing guidance, training, and support to ensure consistent application of quality and continuous improvement practices.
• Accountability & Initiative: Takes ownership of assigned tasks and demonstrates initiative in identifying issues, developing corrective actions, and following through on implementation to achieve sustainable results.
• Analytical Thinking: Uses data and statistical tools to identify trends, root causes, and opportunities for improvement, making informed, evidence-based decisions.
• Commitment to Safety: Promotes and upholds a strong safety culture by integrating safety principles into all quality and improvement activities.
• Adaptability & Learning: Continuously develops professional knowledge and skills to stay current with evolving standards, best practices, and industry requirements.