Quality Control Specialist - Sales Department

Job Title: Quality Control Specialist – Sales Department

Location: Dubai, UAE
Job Type: Full-Time
Salary: Starting from AED 4,000 per month

Job Description:

We are seeking a detail-oriented and proactive Quality Control Specialist to support our Sales Department. The role involves evaluating communication standards, conducting follow-up calls with potential clients, analyzing performance, and helping improve the overall customer experience.

Key Responsibilities

1. Call Evaluation

• Listen to recorded calls to ensure compliance with communication standards and customer service policies.

2. Lead Follow-Up & Win-Back Efforts

• Contact leads and potential clients to review their interaction with the sales team.
• Identify missed opportunities and attempt to re-engage clients who did not convert.
• Gather feedback from leads to understand objections and service gaps.

3. Performance Analysis

• Assess sales team performance with a focus on professionalism, clarity, and customer satisfaction.
• Document key observations and improvement areas.

4. Reporting

• Prepare regular performance reports highlighting metrics, trends, customer insights, and opportunities for improvement.

5. Feedback and Coaching

• Provide constructive feedback to sales staff.
• Work with management to develop improvement plans and training sessions.

6. Continuous Improvement

• Identify recurring issues and recommend data-driven solutions to enhance sales quality and customer experience.

7. Collaboration

• Coordinate with sales and after-sales teams to ensure smooth communication and timely resolution of concerns.

Required Skills and Qualifications

• Experience in quality assurance, call center operations, sales coordination, or a related role.
• Excellent verbal and written communication skills.
• Strong attention to detail and analytical abilities.
• Proficiency in Microsoft Office, Google Sheets, CRM systems, and call recording tools.
• Critical thinking and problem-solving abilities.

Desired Attributes

• Proactive, self-motivated, and improvement-driven.
• Reliable, committed, and able to maintain confidentiality.
• Empathetic and diplomatic when delivering feedback.

Training & Onboarding

• A two-week comprehensive training program covering company standards, evaluation procedures, follow-up protocols, and daily tools.

Job Type: Full-time

Pay: From AED4,000.00 per month