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Quality Director

What you’ll do:

Eaton Corporation’s Global Energy Infrastructure Solutions (GEIS) division is seeking a Director of Quality for the North America Region, supporting the Crouse-Hinds and B-Line business units. This position will be based at the Syracuse, NY or Highland, NY locations and relocation within hiring country is offered.
Reporting to the Director of Operations and functionally to the Global Director of Quality, the incumbent will be responsible for leading and aligning quality strategies, systems, and processes across the North America Region to ensure compliance, drive continuous improvement, and support operational excellence. This is a highly visible position which will lead the processes to prepare for key customer quality communications and business review activities as well as cost-out activities and quality improvements.

The incumbent must maintain customer confidence, through customer issue problem resolution, building strong professional relationships with external customer leadership as well as internal Eaton operational, sales, engineering, and project management leadership.

Job Responsibilities:

Provide leadership oversight of quality problem solving activities for 11 manufacturing plants’ select strategic customers and suppliers
Collaborate with plant cross-functional teams to identify root cause analyses in order to generate corrective action plans and assist in verifying the effectiveness of those actions. The incumbent will leverage tools within the Eaton Quality Systems to address quality concerns (e.g. 8D, root cause analysis, PFMEA, control plans, etc.) and communicate with customers as appropriate.
Engage and leverage available quality data to provide trend analysis and insight to opportunities for improvement through the life cycle of products driving significant year over year performance improvement for both new business opportunity and existing install base
Conduct customer satisfaction workshops (Business Process Improvements events and / or Emergent Learning Events) to improve group customer quality, and individual competency to exceed customer expectations
Partner with Key Account Sales and Marketing Managers and Engineering Services to remedy critical customer complaint issues, acting as coordinator representing ES Americas Quality for specific customers
Provide functional coaching, mentoring, evaluation and development of site Quality Managers
Focus on bringing the Voice of Customer into the plants and help to develop individual plant strategies for quality. This will include training and supporting competency development and risk mitigation strategies.
Utilize reduction of risk and improvement of quality base to help drive out cost from the business inclusive of lack of productivity, reduction of COPQ, supplier resourcing and other opportunities.

Qualifications:

Preferred Qualifications:

Bachelor’s degree from an accredited institution
Minimum ten (10) years of experience with progressive levels of accountability and responsibility in Manufacturing/Operations, Quality, Continuous Improvement, and/or Manufacturing Engineering is required
Minimum five (5) years of plant manufacturing leadership experience is required
Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Preferred Qualifications:

Bachelor’s degree in Engineering
Six Sigma Greenbelt certification
Working knowledge of Quality Management System standards and AIAG requirements
ASQ Certified Quality Engineer
Customer support experience

Skills:

Position Criteria:

Strong customer focus and drive to be customer advocate
Strong business acumen
Strong problem solving skills and methodology, such as six sigma, 8D, 5WHY
Strong product, process, and or quality engineering background
Effective oral and written communication skills as well as planning and organizational skills
Ability to convey professional formal presentations appropriate for Executive Level audience
Ability to travel up to 30 percent
Ability to multi-task and work effectively at multiple organizational levels.

Additional Information:

It is important that the Regional Quality Director has a thorough understanding of the high level interactions among regional / divisional portfolio of product and organization to efficiently and effectively navigate a large matrixed organization to quickly resolve customer quality concerns.. Individual must be able to work through aggressive customer demands and work directly with divisional / plant resources to directly address customer quality concerns, ensuring adequate use of resources where it is deemed most necessary and cost effective. Ensure relationships with external select customers are managed in a manner that exceeds their expectations in terms of communication, responsiveness and results.

At Eaton, we strive to provide compensation and benefits that attract, engage, and retain the best talent. This includes competitive pay and a variety of benefit programs for eligible employees. The expected annual salary range for this role is $165000 - $242000 a year. This role is also eligible for a variable incentive program. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

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