Quality Improvement Manager, WholeYouNYC

Company Overview:

Public Health Solutions (PHS) is a 501(c)3 non-profit community-based organization (CBO) that has existed for 70 years to improve health equity and address health-related social needs (HRSN) for historically underserved marginalized communities. As the largest public health nonprofit serving New York City, we improve health outcomes and help communities thrive by providing services directly to vulnerable families, supporting community-based organizations through our long-standing public-private partnerships, and bridging the gap between healthcare and community services. We focus on a wide range of public health issues including food and nutrition, health insurance, maternal and child health, sexual and reproductive health, tobacco control, and HIV/AIDS. Learn more about our work at healthsolutions.org.

PHS administers WholeYouNYC (WYNYC), a coordinated community resource network that builds trustworthy and reliable pathways between healthcare providers, health plans and CBOs providing critical resources in the community that address the social drivers of health. WYNYC brings together over 100 organizations offering various programs – such as food, housing, employment, health insurance, and sexual health services – across all five boroughs. These services and programs make it possible for New Yorkers to live their healthiest lives and ultimately reduce health disparities and advance health equity. To date, our network has already impacted thousands of lives through community partnerships and referrals, generating millions in estimated healthcare savings.

Program Description:

The Healthcare-Community Partnerships (HCP) Capacity Building team applies best practices and innovative methods from PHS’ experience in healthcare capacity building and quality improvement (QI) to the execution of scalable capacity building projects relevant to the latest healthcare reforms that attempt to improve health access and equity in New York. The team leads provider capacity building efforts for WholeYouNYC—including training, technical assistance, performance management, and QI—focused on strengthening providers’ implementation of SCN services and ensuring they are delivered in a high-quality, equitable, and accessible way.

Position Summary:

We seek an experienced, skilled and solutions-driven Quality Improvement (QI) Manager to lead and enhance WholeYouNYC’s provider-facing capacity building and quality improvement efforts, with an emphasis on healthcare providers. Reporting to the Director, HCP Capacity Building, the QI Manager will supervise a team of Practice Improvement (PI) Specialists, who are responsible for ensuring that WholeYouNYC providers successfully implement Social Care Network (SCN) services. The QI Manager will also serve as the internal expert on QI implementation and guide efforts to integrate quality improvement into WholeYouNYC’s performance management approach.

The QI Manager will play a pivotal role in managing and supporting WholeYouNYC’s provider-facing staff to strengthen provider performance, address barriers, and promote adoption of best practices that drive measurable impact. The effectiveness of this position will be directly tied to the performance of the PI Specialists they supervise—including their knowledge, skills, and ability to support providers—as well as the resulting performance and outcomes of providers across the network. The role calls for a collaborative, analytical leader with deep experience in QI, provider engagement, and implementing initiatives that support delivery of new services in complex health and social service settings.

Specifically, the QI Manager will:

Qualifications and Experience:

• Hybrid Work Schedule.
• Generous Paid Time Off and Holidays.
• An attractive and comprehensive benefits package including Medical, Dental and Vision.
• Flexible Spending Accounts and Commuter Benefits.
• Company Paid Life Insurance and Disability Coverage.
• 403(b) + employer matching and discretionary company contributions.
• College Savings Plan.
• Ongoing trainings and continuous opportunities for professional growth and development.

At PHS, we place immense value on diversity within our teams, understanding that varied backgrounds and experiences significantly enhance our community and propel us toward our goals. If you find you don’t have experience in all the areas listed above, we still encourage you to apply and share your background and experiences in your application. We are eager to discover how your unique perspective can bring positive transformations to our team and help advance our mission of creating healthier, more equitable communities.

We look forward to learning more about you!

PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, LGBTQIA+ individuals, and veterans.