Quality Inspection Lead (3PL/Logistcis)

Overview

Job Title: Quality Inspection Lead

Location: Riyadh, Saudi Arabia

Company: Holouly IT/Tech software solutions

Industry: Software / Technology (Logistics & Operations)

Position Summary

We're seeking a proactive and detail-oriented Quality Inspection Lead to oversee, manage, and improve the quality of courier services in the field. You will lead a team of field inspectors conducting on-ground audits and inspections, ensuring couriers comply with quality, safety, and hygiene standards in line with company policy and local regulations.

Key Responsibilities

• Lead, supervise, and coordinate a team of field inspectors and auditors.
• Conduct inspections of couriers, assessing uniform appearance, hygiene, ID badges, and the condition of vehicles/delivery equipment.
• Audit service quality including timeliness, communication, handling, customer interaction, and safety.
• Monitor courier performance via ride-alongs, live supervision, incident reports, and customer feedback.
• Ensure compliance with appearance, hygiene, and delivery equipment cleanliness standards.
• Develop and maintain inspection checklists, SOPs, KPIs, and quality audit tools.
• Collaborate with training and acquisition teams to define and implement corrective and preventive actions.
• Organize and oversee periodic retraining or coaching sessions for couriers.
• Perform regular audits and unannounced spot checks.
• Ensure adherence to Saudi regulations related to courier safety, hygiene, and food handling.
• Maintain detailed documentation including inspection reports, incident logs, and quality improvement plans.

Required Qualifications & Skills

• 3-5 years of relevant experience in quality inspection within 3PL, logistics, or courier operations.
• Familiarity with courier service standards for appearance, hygiene, and safety.
• Proven experience in developing inspection SOPs, checklists, and audit processes.
• Knowledge of applicable Saudi regulations regarding courier operations, food safety, and hygiene compliance.
• Strong leadership and team management skills.
• Excellent organizational and documentation skills.
• Attention to detail and ability to identify areas for operational improvement.