Quality Inspection Training Support

• Perform QA Tasks
• Develop and maintain QA standards. Complete QA tasks assigned by supervisors on time and in full.
• Generate QA reports to analyze both individual and common issues in customer service errors.
• Conduct in-depth analysis on frequently occurring error scenarios and provide actionable improvement suggestions.
• Design Feedback Mechanism: Establish a closed-loop QA process: “QA results → Issue rectification → Re-audit”, and regularly produce QA reports (e.g., Top 5 most frequent violations).
• Develop Customized QA Standards
• Create QA evaluation manuals: Define detailed scoring criteria for call and ticket quality checks (e.g., polite language usage rate, resolution rate), and provide case analysis based on local Saudi business scenarios (e.g., cross-border logistics complaints).
• Design visual QA tools: Convert QA procedures into flowcharts (e.g., “Customer contact → Follow standard → Record score”), and highlight critical risk points (e.g., service red-line violations).
• Process Optimization & Training Material Development
• Organize targeted training sessions: Based on error patterns, arrange online/offline training sessions to improve customer service quality. Responsible for the effectiveness of QA and training.
• Provide Bilingual Support: Translate training materials into Arabic and English to ensure full understanding by Saudi-based customer service agents (e.g., multilingual versions of complaint handling scripts for delivery delays).
  
  

【About JD.com】

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company’s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com’s business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China’s largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.

【Our Global Business】

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.

Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International

【International Logistics】

JINGDONG Logistics (HKEX: 2618), also known as JD Logistics, is a leading technology-driven supply chain solutions and logistics services provider. JINGDONG Logistics has established six integrated logistics networks: warehouse managment, line-haul freight transportation, last-mile delivery network, bulky items logistics, cold chain logistics, and cross-border logistics networks. As of June 30, 2025, JINGDONG Logistics manages over 3,600 warehouses (third-party-operated cloud warehouses included), with a total area exceeding 34 million square meters. JINGDONG Logistics has strategically built a Global Smart Supply Chain Network, featuring highly automated warehousing systems and reliable international transportation solutions. The company currently operates over 130 bonded, direct mail and overseas warehouses, with a total GFA exceeding 1.3 million square meters, spanning 23 countries and regions worldwide. “JoyLogistics” and “JoyExpress” are JINGDONG Logistics’ international business brands.