Quality Management Analyst Planner

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Quality Management Analyst Planner
Job Title: Management Analyst III
Agency: Health & Human Services Comm
Department: Reg Adm State Office (PAC 730)
Posting Number: 10615
Closing Date: 04/24/2026
Posting Audience: Internal and External
Occupational Category: Business and Financial Operations
Salary Group: TEXAS-B-23
Salary Range: $5,098.66 - $8,304.83
Pay Frequency: Monthly
Shift: Day
Additional Shift: Days (First)
Telework: Eligible for Telework
Travel: Up to 20%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 4601 W GUADALUPE ST
Other Locations:
MOS Codes: 0510,0570,4502,4505,8016,8840,8852,8862,8870,11A,11Z,14FX,165X,171X,35PX,37A,37F,3N0X6,46A,612X,632X
641X,70A,70D,70E,712X,732X,INF,IS,SEI13,SEI15,YN,YNS

Brief Job Description:

The QMAP administers business support services including advising and supporting state and regional operations, implementation of procedures and policies, evaluating functions, and analyzing comprehensive and historical data. Responsible for employing appropriate organizational and management skills to carry out policies, procedures, and standards. Develops and maintains good working relationships with staff, peers, management, agency stakeholders, vendors and advisory groups. Often represents FOSS on committees and workgroups and at agency and community meetings. Assist other Agencies in coordinating facility related projects to meet the needs of the program and their client service initiatives.

Essential Job Functions (EJFs):

• Develops, documents, and manages business processes, policies, and procedures across the FOSS division.
• Coordinates, plans, and conducts organizational studies and evaluations to support strategic and operational goals.
• Establishes and monitors performance metrics, identifying trends, gaps, and opportunities for improvement.
• Evaluates and recommends changes to forms, reports, systems and procedures to improve performance.
• Conducts training sessions on new or revised FOSS policies, procedures, tools, and data reporting practices.
• Participates in in the development and implementation of organizational change strategies and plans.
• Prepares clear, concise executive level reports presenting data, identifying alternatives, and recommending improvements.
• Creates and leads workgroups, setting schedules and priorities to develop new processes, discuss performance strategies, develops statewide projects, and evaluates opperational performance activities.
• Supports the development of project work, timelines, and milestone tracking tools for process improvement efforts.
• Leads or supports cross-functional meetings and stakeholder engagement sessions with leadership.
• Performs other duties and special projects as assigned.

Knowledge, Skills and Abilities (KSAs):

• Strong knowledge of project management principles and process improvement methodologies.
• Analytical thinking and the ability to apply logic to evaluate systems and identify solutions.
• Ability to communicate clearly and concisely, both orally and in writing, including simplifying complex topics for a variety of audiences.
• Effective collaboration skills with the ability to work across teams and with stakeholders at all levels.
• Familiarity with performance measurement, quality models, and data interpretation.
• Ability to manage the development and implementation of quality improvement initiatives.
• Proficiency in and with data analysis and visualization tools (e.g., Tableau, Power BI).
• Knowledge of change management frameworks and organizational transition planning.
• Proficient in Microsoft Office (Excel, PowerPoint, Word, Teams) and project management tools (e.g., Microsoft Project).
• Ability to prioritize tasks, manage competing deadlines, and work independently.
• Strong interpersonal skills and the ability to foster productive working relationships.
• Ability to prepare clear, concise executive level reports and make sound, data-informed decisions.

Registrations, Licensure Requirements or Certifications:

Valid Class C driver’s license.

Initial Screening Criteria:

• Bachelor’s degree from an accredited college or university in business administration, public administration, quality management, or a related field. (Equivalent experience may be substituted for education on a year-for-year basis.)
• Minimum of three (3) years of experience developing and implementing policies and procedures, conducting functional evaluations, and analyzing data.
• Demonstrated experience facilitating cross-functional teams and delivering presentations to leadership.
• Application must reflect strong written communication skills.

Additional Information:

This position may travel locally and across the state which could include overnight stays.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.