Quality Manager

Monitor compliance with IHG brand standards and operational procedures.

Conduct internal audits, evaluations, and implement corrective action plans.

Analyze guest feedback and drive initiatives to improve service delivery and satisfaction.

Provide training and coaching to team members to maintain service excellence.

Collaborate with leadership teams to align service culture with brand values.

Ensure consistent operational performance across all departments.

Promote a culture of continuous improvement and guest-focused hospitality.