Quality Manager

Saudi Service Company Limited (SSCL) is a leading service provider in the Kingdom of Saudi Arabia, specializing in maintenance operations, facility management, and technical support services . The company is committed to delivering reliable, high-quality, and cost-effective solutions that ensure the smooth and efficient operation of client facilities across healthcare, industrial, and commercial sectors.

Job Purpose:

Leads the quality management function by developing and overseeing quality assurance strategies, policies, and frameworks. Ensures compliance with industry standards, drives continuous improvement, and supports operational excellence across all business functions.

Key Responsibilities:

• Implements departmental strategies through actionable plans, ensuring alignment with organizational priorities and performance targets
• Leads teams effectively by managing resources, motivating staff, and fostering collaboration for operational excellence
• Develop actionable and measurable work plans to achieve specific objectives, ensuring resource availability and team alignment.
• Lead teams by providing guidance, feedback, and opportunities for skill enhancement to foster growth and efficiency.
• Analyze situations effectively, make informed decisions, and develop creative solutions to overcome operational challenges.
• Develop and implement quality management frameworks, policies, and procedures to ensure operational excellence.
• Monitor and assess quality performance metrics to ensure compliance with company standards and regulatory requirements.
• Track and report Key Performance Indicators (KPIs) such as defect rates, compliance levels, and process efficiency.
• Oversee quality audits and inspections, ensuring continuous adherence to quality standards.
• Drive continuous improvement initiatives and recommend process enhancements based on performance data.
• Ensure compliance with international standards such as ISO 9001 and other relevant certifications.
• Collaborate with cross-functional teams to promote a quality-driven culture within the organization.
• Train staff on quality management principles, tools, and best practices
• Manage relationships with external auditors and regulatory bodies
• Prepare quality performance reports for senior management and key stakeholders.
• Ensure alignment of individual and team efforts with the organization's strategic goals, fostering a culture of collaboration, accountability, and continuous improvement to achieve desired outcomes.
• Perform any additional duties or tasks assigned by the direct supervisor, as required to support departmental and organizational objectives.

Education & Experience :

• Bachelor’s degree in quality management, Engineering, Business Administration, or a related field
• 8-10 years of experience in quality management, with at least 3 years in a managerial role
• Certification in Quality Management (e.g., ISO 9001 Lead Auditor, Six Sigma Black Belt) is preferred.
• Expertise in quality management systems and continuous improvement methodologies.
• Proficiency in quality assurance tools and software.
• Strong analytical and problem-solving skills.
• Leadership and team management abilities.
• Knowledge of international quality standards and compliance requirements.
• Effective communication and stakeholder management skills.
• Proficiency in quality performance metrics and reporting tools.
• Strategic thinking and process optimization skills.
• Commitment to continuous improvement and operational excellence.