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Quality Manager

The Opportunity:

The Quality Manager ensures that quality standards are met and maintained by understanding, implementing and enforcing Customer, Regulatory, and Smurfit WestRock processes, policies, and procedures. The Quality Manager will also be accountable for internal and external quality complaint resolution, execution of audits, and ensuring efficient and smooth operations within the production facility.

How you will impact Smurfit WestRock:

Coordinate testing and measurement program to validate capability and customer specifications are being met

Develop, collect, and report performance metrics to senior management, including defects, quality returns, and scrap data
Utilize the Customer Issues System (CIS) for data collection and analysis to drive continuous improvement activities
Lead and monitor CAR (Corrective Action Request) and Root Cause Corrective Action (RCCA) activities for systemic issues to ensure robust product and process improvements
Plan, lead, and measure process and voice of customer performance and quality system effectiveness and make adjustments in strategy and/or procedures as needed
Conduct internal quality audits to oversee inspections of raw materials, materials in process, and finished products

Develop and facilitate a cohesive team environment which builds confidence and strong morale among inspection personnel and manufacturing support personnel

Train and manage the activities of quality control personnel engaged in the inspection and testing of work-in-process and finished products to ensure continuous control of materials and products and consistency in the interpretation of quality requirements
Manage, coach, and develop the quality team and promote a positive quality culture throughout the facility by establishing efficient systems and processes
Partner with operating staff to establish procedures, standards, and systems and monitor an associated feedback loop that ensures error prevention

What you need to succeed:

High School diploma or G.E.D., Required, Bachelor’s degree - Required
3+ years of corrugated box plant experience in a quality and/or leadership role.

Working knowledge of mechanical inspection methods and tools
Solid understanding of and experience in quality assurance, delivery excellence, data analysis and development of business insights
Demonstrated expertise in process management to ensure production efficiency
Ability to respond quickly to changing demands, process, and updated information
Demonstrated quality process understanding and continuous improvement such as Six Sigma certification
Possess excellent communication skills and ability to interact across all levels of the organization and accomplish organizational goals
Possess exceptional organizational and program management skills
Ability to guide team with sound decision-making through rational, balanced judgment
Establish a course of action for self and/or others to accomplish a specific planning goal

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