Quality Manager

Job Responsibilities:

1. Process & Production Monitoring:

• Oversee all stages of porcelain production, including body preparation (milling/spray-dried clay), pressing, glazing, and kiln firing.
• Conduct rigorous visual and physical testing (e.g., density, shrinkage, thermal shock, water absorption, and modulus of rupture).
• Utilize statistical quality control (SQC) and statistical process control (SPC) methods to track and improve production yield rates.
• Investigate the root causes of product defects and implement immediate corrective and preventive actions (CAPA).

2. Raw Material & Supplier Quality:

• Inspect incoming raw materials (clay, quartz, feldspar, glazes, and stains) for adherence to strict technical specifications.
• Collaborate with the procurement team to evaluate supplier quality and resolve issues with off-spec materials.

3. Compliance & Auditing:

• Manage the Quality Management System (QMS) ensuring compliance with international benchmarks (e.g., ISO 9001, ISO 13006) and relevant local or regional standards.
• Lead internal and external quality audits, ensuring traceability and accurate documentation throughout the plant.
• Ensure finished porcelain products adhere to health, safety, and environmental guidelines.

4. Team Leadership & Continuous Improvement

• Train, mentor, and lead QA/QC engineers and shift inspectors.
• Establish Key Performance Indicators (KPIs) for quality and continuously drive cost-reduction and scrap-reduction initiatives.
• Address customer complaints and feedback by conducting technical analysis and facilitating product replacements or improvements.

Job Requirements:

• Bachelor’s degree in Chemical Engineering, Industrial Engineering, or a related field from a reputable university.
• 5+ years of progressive quality management experience, specifically within the ceramic or porcelain manufacturing industry.
• Strong understanding of ceramic body formulations, glaze chemistry, kiln operations, and lab testing procedures.
• Excellent analytical, problem-solving, and communication skills to successfully convey quality expectations to all floor-level staff and senior stakeholders.

Work Location: In person