Quality & Patient Safety Coordinator - Clifton Medical Services

Quality & Patient Safety Coordinator - Clifton Medical Services

Department: Clifton Medical Services

Entity: Aga Khan University Hospital

Location: Karachi, Pakistan

Introduction:

Clifton Medical Services (CMS) is part of the Aga Khan University Hospital's Outreach Medical Centres, designed to conveniently provide quality healthcare services to patients 24 hours a day, seven days a week, closer to where they live and work. CMS offers 24/7 Emergency Services for patients of all ages who need emergency medical attention. When patients require admission, they can be directly transferred to in-patient units located at Stadium Road Campus through a well-equipped ambulance accompanied by qualified staff. Our wide range of multi-specialty clinics for men, women, and children of all ages are designed to meet the needs and demands of patients based on their health status and lifestyle. CMS also has state-of-the-art Daycare Chemotherapy and Dialysis units, where patients receive compassionate care, treatment, and services from highly qualified, trained, and experienced doctors, nurses, technicians, and administrative staff. When the doctor requests laboratory tests or clinical imaging (e.g. X-ray, Ultrasound, CT scan, Mammogram & OPG scan), the patient can get it done at CMS. For all prescriptions, patients can pick up their medicines from our pharmacy, also conveniently located at CMS.

CMS offers World Class Quality Services, demonstrated by our gold seal accreditation from the prestigious Joint Commission International. We go to great lengths to ensure our medical care meets these international standards, making patient safety and satisfaction a priority.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

Responsibilities:

You will be responsible to:

• Assist Outreach Medical Services in the operational planning of quality assurance program, systems and processes.
• Act as resource and liaise between Outreach Medical Services, Quality and Infection Prevention department.
• Develop, maintain and monitor clinical indicators as an input to OPPE in collaboration with all medical and surgical department like Medicine, Family Health, Ob/gyn etc as applicable.
• Coordinate, compile and analyse institutional dashboard indicators, JCIA library of measures, clinical measure, managerial measures, International Patient Safety Goals, departmental KPIs, etc.
• Conduct and coordinate internal and extemal quality audits as per approval plan, compile the audit results and ensure execution of action plan(s) accordingly.
• Adopt best practices for proper and optimum utilization of existing resources.
• Review all quality documents and content timely and ensure up to date authentication including but not limited to scope of services, standards of practices, MR documents, intranet content, teaching and marketing material etc.
• Ensure all employees of Outreach Medical Services receives required trainings, as appropriate.
• Act as facilitator in Comprehensive Unit Based Safety programs, providing resources and facilitation for departmental quality projects.
• Assist in identifying development and documentation of quality projects.

Requirements:

You should have:

• MBBS / BSCN
• Master's Degree will be preferred
• 3 years of clinical experience and one year of experience in a similar role.

Comprehensive employment reference checks will be conducted.