Qualtiy Coordinator

Rentokil Boecker® Quality Coordinator is held accountable for the below job responsibilities:

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  Conduct basic internal audits on the sales and operations department and identify non-conformities in the processes.
• Provides, compiles and reports accurate data to management for internal use upon request.
• Verifies accuracy of client files to determine eligibility, and accuracy reporting according to the company guidelines, policies and procedures.
• Handles data collection with high sensitivity of all methods: courtesy calls, CVC, call back follow up call, audit calls, and courtesy visits.
• Receives client complaints and call back data, communicates and follows up with concerned stakeholders to ensure client satisfaction.
• Records accidents at clients’ premises and identifies root causes in order to avoid their reoccurrence.
• Performs internal audits on operations departments of all LOBs and identifies non conformities in processes and matters of system data entry, contracts, pending appointments, client’s complaints and other functional tasks.
• Address the non conformities reports to the Quality Manager to take action.
• Generates and handles the distribution of Quality Certificates to clients.
• Implements the client feedback system by requesting written feedback and testimonials through various media.
• Maintains data entries and data integrity on Rentokil Boecker® systems.

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  Bachelor’s Degree in Business Administration or equivalent
• At least 1 year of experience in relevant field
• Proficiency in English is a must. Arabic is a plus
• Computer Literacy: Microsoft Office, CRM.