Rapid Rehousing Case Manager

Rapid Rehouseing Case Manager

Position Overview

The Rapid Re-Housing (RRH) Case Manager is responsible for helping individuals and families quickly exit homelessness and transition into stable community housing through housing-focused case management, service coordination, landlord engagement, and stabilization support.

This role works closely with clients to identify barriers, secure housing opportunities, connect individuals to supportive services, and promote long-term housing retention and self-sufficiency. The RRH Case Manager plays a critical role in supporting clients as they transition from homelessness into stable housing while maintaining a client-centered, housing-first, and trauma-informed approach.

This position supports Shelterhouse’s values through:

· Service: Supporting employees so they can serve others

· Compassion: Treating all individuals with dignity and respect

· Results: Executing with accuracy, consistency, and accountability

Productivity

· Complete monthly office and home visits with clients to monitor housing stability and identify barriers

· Identify and problem-solve housing concerns that may impact housing retention or successful program participation

· Coordinate with housing teams and service providers regarding clients requiring increased engagement or intervention

· Develop, implement, and maintain individualized service plans and housing stabilization plans that support clients in achieving and maintaining permanent housing.

· Complete annual re-certifications, reassessments, and all required program documentation within established timelines.

· Refer eligible clients to the CMH Housing Choice Voucher Program to support long-term housing stability.

· Assist clients in obtaining, organizing, and submitting all required documentation for housing and voucher programs.

· Scan and maintain required client documentation in VESTA and ensure screening packets are complete, accurate, and submitted by established deadlines.

· Begin exit planning at intake and continuously document both client and case manager actions taken to support long-term housing stability and successful program exit.

· Complete monthly home visits, office visits, and other required client contacts in accordance with program requirements.

· Connect clients with community resources including employment services, healthcare, behavioral health treatment, substance use treatment, transportation, benefits, and other supportive services.

· Document maintenance concerns reported by clients and conduct landlord follow-up as needed to support housing retention.

· Respond promptly and professionally to emails, phone calls, and communications from clients, staff, landlords, vendors, community partners, and referral agencies.

· Transport clients to appointments, housing-related meetings, inspections, lease signings, and other program-related activities as needed.

· Maintain accurate, timely, and compliant case notes, progress notes, assessments, and documentation within VESTA.

· Collaborate with landlords, housing providers, and community partners to identify and resolve barriers that may impact housing placement or retention.

Qualifications & Requirements

· Bachelor’s Degree preferred; equivalent education and experience may be considered

· Experience in ISP/case plan development and progress notes preferred

· Experience working with homelessness, housing services, behavioral health, or community-based programs preferred

· Knowledge of housing-first models, landlord engagement, and supportive services preferred

· Valid driver’s license with acceptable driving record required

· Must maintain access to privately owned vehicle during work hours

· Must be approved by Shelterhouse insurance provider for driving responsibilities

· Must be able to work flexible hours including weekends and holidays as needed

Skills & Abilities

· Knowledge of homelessness, housing-first principles, landlord engagement, and community resources

· Strong communication, customer service, and interpersonal skills

· Ability to work effectively in a high-energy and fast-paced environment

· Ability to work independently and manage competing priorities effectively

· Strong organizational and case management skills

· Ability to maintain professionalism, empathy, and confidentiality at all times

· Strong problem-solving and housing coordination skills

· Ability to build relationships with landlords, clients, and community partners effectively

Physical Requirements (% of time spent performing requirements)

· Frequent walking and movement throughout shelter facilities, housing sites, and community locations (approximately 70%)

· Prolonged sitting, documentation, and computer usage (approximately 30%)

· Ability to lift and carry up to 50 pounds as needed

· Ability to travel locally for home visits, appointments, landlord meetings, and housing coordination activities

Conclusion

This role is successful when they consistently demonstrate Service, Compassion, and Results through their work:

· Clients experience stronger housing stability, engagement, and connection to supportive services

· Shelterhouse maintains effective coordination between shelter operations, housing programs, landlords, and community resources

· Clients are better positioned for long-term housing retention, stabilization, and self-sufficiency

· Shelterhouse operates with greater consistency, accountability, and housing-focused case management support

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

EEOC Statement

It is the policy of Shelterhouse to provide equal employment opportunity to all employees and candidates for employment without regard to race, color, religion, sex, national origin, age, handicap or veteran status or status within any other protected group.

Shelterhouse is an AA/EOE/Vets/Disabled

Job Type: Full-time

Pay: $23.00 per hour

Education:

• Bachelor's (Required)

Experience:

• ISP/case plan development and progress notes : 1 year (Preferred)

Work Location: In person