Rapid Rehousing Case Manager

Overview
The Rapid Rehousing Case Manager provides comprehensive, trauma-informed case management and support services to individuals experiencing homelessness. This role focuses on helping participants find and secure housing through Rapid Rehousing to achieve long-term housing stability and self-sufficiency. The role requires collaboration with community resources to ensure housing stability.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Conduct comprehensive assessments to evaluate individuals' physical, mental, emotional, social, and financial needs through interviews, home visits, and health record reviews.
• Develop personalized care plans focused on housing stability, healthcare access, benefits navigation, and overall well-being.
• Work with clients to identify and address housing barriers, develop housing stability plans, and provide support to achieve goals related to housing, health, healing, legal needs, employment, and financial empowerment.
• Coordinate essential services, including in-home care, transportation, meal delivery, medical appointments, legal aid, and housing support.
• Advocate for clients by liaising with healthcare providers, insurers, and government agencies to ensure access to necessary resources.
• Develop and implement safety plans as needed.
• Knowledge and reasonable expertise in connecting clients to appropriate resources
• Address urgent concerns, including health changes, safety risks, and emotional distress.
• Develop a strong understanding of local housing resources, community services, and government benefits and entitlements
• Provide expertise in behavioral health crisis intervention and resource linkage.
• Provide emotional support and advocacy to clients during the transition into and throughout the program.
• Demonstrate a strong commitment to supporting complex, vulnerable populations.
• Maintain detailed client records, including care plans and case notes, while ensuring compliance with agency policies and confidentiality standards.
• Serve as a liaison between clients, landlords, property managers, and other community partners.
• Coordinate transportation for housing-related appointments and activities as needed.
• Identify, secure, and maintain a network of safe, affordable, and appropriate housing options.
• Partner with clients to identify housing units that align with their preferences and assist with the application and leasing processes.
• Collaborate with landlords and property managers to negotiate leases, address screening barriers, and facilitate move-ins.
• Provide education and support to clients on landlord-tenant rights and responsibilities.
• Help survivors develop a plan for long-term housing stability after completing the Rapid Rehousing program.
• Support clients in meeting their financial literacy, income building, and economic empowerment goals, including connecting them with money management services, budgeting assistance, and banking services.
• Assist clients in accessing financial assistance programs and developing a budget to ensure their needs are met.
• Plan and implement financial literacy and economic empowerment in collaboration with other advocates, such as CCD NextGen.
• Expand a network of employment and job training opportunities for clients.

OTHER DUTIES:

• Work in an office setting with regular on-site home visits to client’s residences.
• Interact with clientsin a professional manner, ensuring appropriate boundaries are adhered to at all times.
• Represent the organization at community meetings, events, or other gatherings.
• Participate in team meetings, case files, and relevant trainings to enhance service delivery and stay updated on best practices.
• Maintain accurate, up-to-date, and confidential client records in compliance with program and funder requirements.
• Complete all relevant paperwork and data entry in a timely manner, including reports required by funders.
• Adhere to policies related to boundaries with and protection of clients
• Complete required trainings (Safe Environment) and others, as required by program.
• Report suspicious and inappropriate behaviors.
• Follow mandated abuse reporting requirements.
• Adhere to job specific abuse risk management responsibilities.
• Adhere to procedures related to managing high risk activities and supervising clients, as applicable.
• Support the Missions, Values, and Vision of Catholic Charities of Dallas.
• Represent the organization in a professional manner to community partners and the broader public.

EDUCATION & TRAINING:

• Bachelor’s or Master’s degree in social work or a related field of study is preferred but in lieu of a degree, 5–7 years of directly relevant experience will be considered.
• LPC-A,LPC,LMSW,LCSW preferred.

KNOWLEDGE, SKILLS & ABILITIES:

• Experience in the principles of Trauma informed approaches.
• Understanding of PTSD, complex trauma, and their impact on behavior.
• Crisis intervention and safety planning.
• Experience in Risk assessment tools.
• Experience and expertise working with individuals with significant mental health and chemical dependency barriers.
• Familiarity working with individuals that have experienced long-term homelessness.
• Ability to navigate complex systems, legal aid, law enforcement, courts, cps, medical provider and community resources.
• Strong assessment and care planning skills.
• Excellent interpersonal and communication skills to interact with diverse individuals and to build rapport with clients.
• Proficiency with MS Office suite of products. Experience with HMIS is preferred but not required.
• Strong organizational, documentation, and time management skills.

OTHER REQUIREMENTS:

Background Check: This position requires a criminal background check.

Health: Annual TB screen required; other public health screenings as required.

Language requirements: English (Bilingual a plus)

Pay: $54,000.00 per year

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person