Re-employment Assistance Claims Specialist

PLEASE ATTACH THE ADDITIONAL REQUIREMENTS LISTED AT THE BOTTOM OF THIS PAGE

Job ID: 36279
Agency: Department of Labor & Regulation - Reemployment Assistance
Location: Aberdeen, SD
Salary: $22.98/hr
Pay Grade: H
Closing Date: 06/12/2026

This is a full-time position with the Department of Labor & Regulation Reemployment Assistance Claims Call Center. For more information on the Department of Labor & Regulation, please visit https://dlr.sd.gov/ .

The Reemployment Assistance Claims Specialist will work in a high-volume call center supporting unemployed individuals by gathering information and processing reemployment assistance claims, determining eligibility and accurately documenting claims information. This role ensures compliance with state and federal regulations while providing high-quality customer service and remaining professional and empathetic when dealing with individuals navigating job loss and claim eligibility requirements.

The Ideal Candidate Will Have:

• high school diploma or equivalent
• experience in customer service
• ability to quickly learn processes and procedures
• excellent communication and interpersonal skills
• attention to detail and strong analytical skills while navigating multiple databases
• ability to handle sensitive information with confidentiality
• proficiency with computers and data entry systems

Knowledge of:

• business English and grammar, spelling, and punctuation
• computer software applications

Skilled in:

• problem-solving and decision-making
• empathy and customer service orientation
• organization and time management
• conflict resolution

Ability to:

• review, process, and adjudicate reemployment assistance claims in accordance with applicable laws and policies
• conduct interviews with claimants and employers to gather necessary information
• determine eligibility for benefits based on wages, separation circumstances, and legal guidelines
• maintain accurate and detailed case records in database systems
• respond to claimant inquiries via phone and email
• explain benefit eligibility and responsibilities
• identify potential fraud or discrepancies
• refer claimants to job training, workforce programs, and employment opportunities
• collaborate with workforce agencies and employers to support reemployment efforts
• stay up to date on changing regulations and policies

Additional Requirements: To be considered, please attach your resume.

This position is eligible for Veterans’ Preference per ARSD 55:10:02:08.

Successful applicant(s) will be required to undergo a background investigation. An arrest/conviction record will not necessarily bar employment.

NCRC: If you possess a National Career Readiness Certificate, please submit the certificate with your application. For more information on how to acquire a National Career Readiness Certificate contact a South Dakota Department of Labor and Regulation Job Service Office. A certificate is not necessary to be considered.

The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.

The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information here . This position is a member of Class A retirement under SDRS.

Must apply online: https://gen-stateofsouthdako-trn.inforcloudsuite.com/hcm/xmlhttp/shorturl.do?key=45D
You must apply online, emailed resumes or submissions will not be accepted.
South Dakota Bureau of Human Resources
Telephone: 605.773.3148 Email: careers@state.sd.us
http://bhr.sd.gov/workforus
"An Equal Opportunity Employer"

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