Rebate Application Processing Specialist

Job Family:

Business Operations

Travel Required:

None

Clearance Required:

None

What You Will Do:

Please note that this position is based in San Antonio, Texas. Supporting Eastern Time Zone hours.

Essential Job Functions

Our dedicated team delivers an exceptional customer experience through prompt and accurate processing of energy efficiency rebate applications and providing overall customer service in a specialized and technical environment. Our work includes detailed reviews of applications for energy rebates through the State of Georgia’s Home Energy Rebates Program for eligibility, finalization of energy applications and resultant payments, inbound and outbound support for applicants and program participants via phone and email, and other types of back-office processing support for our client, program participants(residents/consumers and contractors) and other program partners. The daily work for this position requires a strong ability to focus on incoming and repetitive data, while maintaining careful attention to detail.

The ideal candidate is a proven self-starter who enjoys a dynamic and fast-paced environment. Strong organizational, collaborative, interpersonal and adaptive skills are necessary. This position will have tasks ranging from data entry and reporting results, verifying documentation and processing applications, direct support via phone and email, and working collaboratively with the team to meet program goals. Additional activities include:

• Enter, maintain and track rebate applications in the program application and rebate processing platforms.
• Take and process updates to online rebate applications received by telephone, email, and other forms correspondence from program participants and other program partners.
• Maintain knowledge of eligible products, services, and customer service processes & procedures.

Duties and Responsibilities

Our task is to organize and make sense of a wide variety of project data, proof of income, receipts, invoices, and other documents to make sure we are appropriately applying rebate payments. To achieve this, the Rebate Application Specialist will:

• Strong Verbal/Written Communication Skills
• Process applications for the Home Energy Rebate Programs in accordance with all applicable program rules and regulations.
• Manage assigned workload with the provided tools and resources.
• Serve as a primary contact with program participants and contractors of residential units.
• Review and authorize cases involving the HER and HEAR Programs.
• Perform other duties, tasks, and special projects as assigned including but not limited to:
• Providing back-up support to other Rebate Specialists
• Possible heavy inbound or outbound calling; guiding applicants through the application process and addressing general questions about the program including rebates.
• Encouraging participant satisfaction.

You’re a great fit if you can demonstrate your ability to:

• Accept responsibility, work independently, and manage time effectively to meet deadlines.
• Work with a varied client base including special populations/clients with special needs and communication barriers.
• Handle difficult situations in a professional and empathetic manner, when dealing with the public.
• Make decisions which have financial and/or legal consequences, and which involve technical complexity.
• Process and maintain large volumes of detailed program data.
• The ability to quickly learn new skills and subject matter
• The ability to apply newly acquired skills using logic and reasoning to sets of transaction data
• The ability to multi-task and effectively prioritize tasks
• A highly motivated, driven, and dynamic attitude towards work and career
• The ability to excel within a team environment and independently

This position will be based Monday through Friday in our San Antonio, TX office. Individuals must be able to work an eight-hour shift between the hours of 8:00 AM CT - 5:00 PM CT.

What You Will Need:

• High School Diploma or GED equivalent required
• Minimum of 1 year of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound customer support environment preferred
• PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is essential
• Detail-oriented and flexible
• Ability to successfully prioritize and self-manage: You will be working with a supervisor on tasks, but it will be helpful to understand the gist of our work and direct yourself to the highest priority activities
• Excellent strategic planning, management, and implementation skills
• Innovative, motivated, and able to lead by example
• Excellent verbal and written communication skills
• Ability to initiate and follow through on projects and work independently with minimal supervision required
• Strong organizational skills and attention to detail
• Microsoft Office and data entry skills

What Would Be Nice To Have:

• Associate or Bachelor’s degree a plus
• Specialized experience with application processing, business processing or financial eligibility experience.
• Specialized grant management experience and familiarity with grant management processes and regulations.
• Specialized experience with energy efficiency and electrification programs.
• Specialized financial documentation experience with various financial documentation (purchase orders, invoices, check registers, etc.).
• Bilingual abilities are a plus

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.