Reception & Client Inquiry Support Officer

We are seeking a reliable and professional Reception & Client Inquiry Support Officer to assist our Australian migration firm with handling inbound inquiries and reception operations.

Key Responsibilities:

• Answer inbound calls through Dialpad
• Respond to WhatsApp and online inquiries
• Follow up missed calls promptly
• Book consultations for migration agents and lawyers
• Collect basic client information
• Create and update leads in ClickUp/CRM
• Escalate urgent matters to management
• Ensure all inquiries are handled professionally and promptly

Performance Expectations:

• Fast response times
• No missed inquiries
• Professional phone manner
• Accurate data entry
• Consistent attendance and availability during shifts

Requirements:

• Excellent English, Dari and Farsi communication skills
• Strong internet connection and quiet work environment
• Experience in reception, customer service, or call handling preferred
• Ability to work Australian business hours desirable
• Experience using WhatsApp, Dialpad, CRM systems, or ClickUp preferred

This role is ideal for someone organised, responsive, and comfortable speaking with clients professionally.

Work Location: In person