Reception Manager

POSITION OVERVIEW:
The Reception Manager is responsible for overseeing all reception and guest welcoming operations within the

dining hall, ensuring a professional, welcoming, and efficient first point of contact for guests. Reporting into the

Operations Manager while working closely with the Venue Manager and in conjunction with Assistant managers.

The role manages the reception team, including the Head Hostess and Hostesses / Receptionists, ensuring that

service standards, guest engagement, and operational procedures are consistently maintained.

The Reception Manager plays a key role in enhancing the overall guest experience by supervising reception

operations, coordinating guest flow, and ensuring accurate communication of the dining hall’s offerings and

events. While primarily a managerial role, the Reception Manager will also support and cover reception shifts

when required to maintain operational coverage.

CORE RESPONSIBILITIES:

1. Reception Operations Management

• Oversee the daily operations of the reception and guest welcome area within the dining hall.
• Ensure guests are welcomed in a professional, friendly, and efficient manner.
• Maintain high standards of guest service and ensure reception procedures are consistently followed.
• Monitor guest flow and coordinate with floor teams to ensure smooth operations during peak periods.
• Ensure reception areas remain organized, welcoming, and professionally presented.

2. Team Leadership & Supervision

• Manage and supervise the Head Hostess and Hostess / Receptionist team.
• Develop staff schedules and ensure adequate reception coverage throughout operating hours.
• Provide coaching, guidance, and support to ensure high standards of guest service.
• Monitor staff performance and provide feedback to support continuous development.
• Ensure team members maintain professional appearance and service etiquette.

3. Guest Experience Management

• Ensure all guests receive prompt assistance, accurate information, and a positive first impression of the

venue.

• Support the team in resolving guest inquiries, requests, or complaints in a professional manner.
• Promote the dining hall concept, vendors, and ongoing events to guests.
• Monitor guest feedback and identify opportunities to enhance the overall guest experience.

4. Operational Support & Shift Coverage

• Support reception operations by covering reception shifts when required to maintain operational

coverage.

• Assist the reception team during busy service periods or high guest traffic.
• Ensure service continuity in case of staff absence or operational needs.

5. Communication & Reporting

• Maintain regular communication with the Operations Manager regarding guest experience, operational

issues, and service improvements.

• Report guest feedback, operational updates, and service observations to management.
• Coordinate with floor supervisors and operational teams to ensure smooth guest service across the

venue.

Experience & Education

– Minimum 8 years of experience in hospitality, guest relations, or reception operations

– At least 5 years of experience in a supervisory or managerial role

– Experience in restaurants, hotels, food halls, or large hospitality venues is preferred

Market & Industry Knowledge

– Excellent customer service and guest relations skills

– Ability to manage guest flow and reception operations in a high-volume environment

Technical & Professional Skills

– Strong communication and interpersonal skills

– Good organizational and problem-solving skills

– Fluent communication in English is required

– Knowledge of Arabic is considered an advantage

Leadership & Personal Attributes

– Strong leadership and team management abilities

– Professional, confident, and approachable personality

– Strong leadership presence with the ability to guide and support teams

– Customer-focused with strong attention to guest satisfaction

– Ability to remain calm and effective during busy service periods

Note: This job description reflects key duties and responsibilities of the position and is not to be

interpreted as exhaustive.

Acknowledgement.