Reception & Retail Specialist

Devision: Sports and Entertainment

Department: GALAXEA

Compnay: Sports and Entertainment Compnay

From Land to Sea – Active Experiences in Nature’s Purest Form

Red Sea Sports & Entertainment (RSSE) is a dedicated subsidiary of Red Sea Global (RSG) , responsible for designing and delivering outstanding land and marine experiences at The Red Sea destination . RSSE manages and operates a diverse portfolio of sports, adventure, and leisure offerings, including water sports through Galaxea , adventure activities via Akun , and leisure experiences delivered by WAMA .

RSSE plays a key strategic role in the partnership between Red Sea Global and the Saudi Olympic & Paralympic Committee , united by a shared ambition to promote inclusive, accessible, and world-class sports and recreational experiences.

Guided by a purpose-driven approach and a strong commitment to people and the planet, RSSE delivers innovative programs aligned with Saudi Vision 2030 , supporting the Kingdom’s ambition to become a global leader in regenerative tourism.

Job Purpose

The Reception & Retail Specialist is a site-based role responsible for delivering an exceptional first impression and seamless guest experience at the Center. As the primary point of contact for visitors, this role plays a critical part in shaping the overall guest journey through professional engagement, efficient administration, and high-quality retail operations.

The role combines front-of-house guest interaction with back-of-house administrative and retail responsibilities. The Reception & Retail Specialist is expected to demonstrate strong interpersonal skills, commercial awareness, and organizational excellence to ensure the smooth day-to-day operation of the Center while maximizing sales performance and maintaining service standards aligned with luxury hospitality expectations.

Key Responsibilities

1. General Responsibilities

• Support the Center Manager in the day-to-day operations and overall performance of the Center.
• Maintain a professional, welcoming, and well-presented reception and retail environment at all times.
• Deliver all sales transactions in a professional, accurate, and customer-focused manner.
• Manage inventory planning, including pre-opening stock preparation and long-term retail forecasting.
• Oversee purchasing budgets and ensure optimal stock levels are maintained.
• Support operations across multiple sites, including remote work and on-site visits as required.

2. Pre-Opening Support

• Collaborate with the Center Manager in the setup and operational readiness of the Center.
• Support cross-functional teams during the delivery phase to ensure projects are completed as designed and operational targets are met.
• Develop a thorough understanding of retail products, services, and activities offered within the destination.
• Gain familiarity with courses and programs, including requirements, materials, and guest eligibility criteria.

3. Operational & Retail Management (Post-Opening)

• Ensure all activities and services delivered through the Center meet professional and operational standards.
• Manage and oversee daily retail operations in line with company policies and procedures.
• Maintain accurate records of retail transactions, inventory, and reporting.
• Implement strategies to enhance customer satisfaction, increase sales, and improve profitability.
• Ensure effective merchandising of products to optimize visual appeal and revenue generation.
• Address guest inquiries, manage bookings, and resolve complaints efficiently and professionally.
• Support activity registrations, equipment rentals, and coordination between guests and operational teams.
• Act as a key communication link between guests, instructors, and operational staff.
• Maintain strong working relationships with internal teams and external stakeholders.

4. Health, Safety, Environment & Quality

• Ensure compliance with all safety, environmental, and quality standards and procedures.
• Promote a safe, clean, and organized working environment in line with company policies.
• Escalate any operational or safety concerns to the Center Manager promptly.

5. Policies, Procedures & Reporting

• Adhere to all company policies, SOPs, and operational guidelines to ensure consistency and control.
• Maintain accurate documentation, reporting, and administrative records.

6. Continuous Improvement

• Identify opportunities to enhance operational efficiency, customer experience, and retail performance.
• Contribute to process improvements aligned with international best practices and organizational objectives.

Job Requirements

Qualifications & Experience

• Proven experience in hospitality, retail, or front-office operations.
• Demonstrated track record in sales and customer service delivery.
• Familiarity with reception and retail operational practices and procedures.

Core Competencies

• Excellent communication skills in English (written and spoken); Arabic is an advantage.
• Strong customer service orientation with a proactive, “can-do” attitude.
• Commercial awareness with strong sales and upselling capabilities.
• Highly organized with strong attention to detail.
• Ability to work in a fast-paced, dynamic, and multicultural environment.
• Strong interpersonal skills with the ability to engage high-end clientele.
• Problem-solving skills with the ability to handle guest requests and complaints effectively.
• Professional presentation aligned with luxury hospitality standards.
• Ability to work both independently and collaboratively within a team.
• Proficiency in Microsoft Office applications and basic administrative systems.
• Social media awareness and basic digital engagement skills.

Desirable Skills

• Additional language proficiency (preferably Arabic).
• Interest or background in marine conservation, sustainability, or environmental education.
• Experience in resort, dive center, or tourism-related environments.

Job Context

• Operates within a luxury destination environment requiring high standards of service delivery.
• Requires flexibility to work varied shifts, including weekends and peak seasons.
• Involves both front-facing guest interaction and administrative responsibilities.
• Plays a key role in delivering a memorable and engaging guest experience while supporting commercial objectives.