Reception Supervisor

Location:- Karma Compound - Zayed

Reception Supervisor – Job Overview

The Reception Supervisor is responsible for managing the daily operations of the reception/front desk team, ensuring that guests, clients, and visitors receive a professional and welcoming experience. This role involves supervising staff, handling escalated inquiries, and maintaining smooth communication between the reception area and other departments.

Key Responsibilities:

• Supervise and support reception staff in their daily duties.
• Ensure high standards of customer service at all times.
• Handle escalated guest inquiries, complaints, or special requests.
• Schedule shifts and manage staff attendance.
• Train and mentor new reception team members.
• Ensure the reception area is organized, clean, and presentable.
• Oversee visitor management, call handling, and correspondence.
• Prepare reports and update management on reception activities.

Requirements & Skills:

• Previous experience in a reception or front desk role (supervisory experience preferred).
• Strong leadership and communication skills.
• Ability to multitask and handle pressure.
• Proficiency in MS Office and front desk systems.
• Professional appearance and excellent interpersonal skills.