Receptionist

Job Title: Receptionist

Location: Ras Al Khaimah

Job Summary:
We are seeking a professional and customer-oriented Receptionist with 1–2 years of experience in a clinical or healthcare environment. The Receptionist will be the first point of contact for patients and visitors, ensuring a welcoming atmosphere, managing front desk operations, and providing administrative support to ensure smooth clinic operations.

Key Responsibilities:

• Greet and assist patients, visitors, and staff in a professional and courteous manner.
• Answer, screen, and direct phone calls; take messages when necessary.
• Schedule, confirm, and update patient appointments using the clinic’s system.
• Verify patient information and update medical records accurately.
• Handle patient inquiries, provide information on services, and guide them to the appropriate department.
• Manage check-in/check-out process, including collection of payments, issuance of receipts, and insurance verification (if applicable).
• Maintain front desk cleanliness, organization, and availability of forms and materials.
• Coordinate with nurses, doctors, and other staff to ensure efficient patient flow.
• Handle incoming/outgoing mail, emails, and deliveries.
• Maintain confidentiality of patient records and comply with clinic policies and healthcare regulations.

Qualifications & Requirements:

• 1–2 years of experience as a receptionist, preferably in a healthcare/clinical setting.
• Proficiency in MS Office and familiarity with medical scheduling software
• Excellent communication and interpersonal skills.
• Strong organizational skills with attention to detail.
• Ability to multitask and remain calm in a fast-paced environment.
• Knowledge of medical terminology and insurance procedures is an advantage.

Work Conditions:

• Full-time role based in a clinical environment.
• Requires flexibility to work shifts, weekends, or extended hours if necessary.

Job Type: Full-time