Receptionist

Greet and welcome patients and visitors in a warm, courteous, and professional manner. Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate department or personnel. Schedule, confirm, and manage patient appointments using the clinic's software system. Maintain an organized and clean reception area. Register new patients and update existing patient records with accurate information. Handle patient check-in and check-out procedures efficiently. Collect payments, issue receipts, and assist with billing and invoicing. Coordinate with doctors, nurses, and administrative staff to ensure smooth patient flow. Handle patient concerns and escalate issues to the appropriate staff when needed. Manage incoming and outgoing emails and other communications. Maintain confidentiality of patient records and sensitive information at all times. Support basic administrative tasks such as filing, photocopying, and data entry.